Customer Experience Senior Specialist (Coach)

TP

Remote regions

US

Benefits

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Responsibilities:

  • Coach agents and representatives to improve knowledge, engage consumers, and compliantly enroll them into appropriate plans.
  • Collaborate with Operations Manager and Supervisors to drive daily performance improvements and execute on coaching plans.
  • Monitor agents via live listen, recommend changes, and assist in implementing new processes.

Qualifications:

  • High School Diploma with an active healthcare license required.
  • At least 1 year of call center experience and ability to work any 8 hours between 7AM-7PM EST Mon-Fri.
  • Demonstrated ability to teach, coach, and motivate a team to improve sales performance.

Benefits:

  • Comprehensive health benefits including medical, vision, and dental coverage.
  • Access to Employment Assistance Programs, health and personal time off (HPT), and leave programs.
  • Competitive 401(k) plans, life insurance, supplemental medical coverage, and retailer discounts.

TP

TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, the company fosters a culture of inclusion and diversity.

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