Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Dive into data to analyze trends, generate insightful reports, and support forecasting activities that shape team operations.
Collaborate with cross-functional teams with a proactive and curious approach to drive smarter organizational decisions.
Grow your skills while making a tangible difference in how the company operates and serves its customers.
Walmart is a global retailer focused on helping people save money and live better by serving millions of customers. It is a large organization with a culture that values associates as individuals, offering meaningful work and growth opportunities.
Deliver and analyze hourly, daily, weekly, and month-to-date reports, ensuring accuracy and identifying forecast deviations.
Monitor real-time staffing levels, manage intraday schedules, and initiate overtime or activity changes to meet workforce requirements.
Process real-time segment entry requests, manage agent activities with exception codes, and communicate system downtime to all stakeholders.
Qualfon provides business process outsourcing (BPO) services to help companies grow. It is a mission-driven company focused on its people, employees, and culture.
Provides strategic leadership over Workforce Management tools, process optimization, and business analytics operations, overseeing a cross-functional team.
Ensures WFM environments are properly configured and partners with vendors to provide product feedback and enhancement recommendations aligned with organizational needs.
Drives expansion of analytics capabilities and continuous improvement initiatives to enhance efficiency and effectiveness of WFM processes across the organization.
Liberty Mutual is a diversified global insurer providing a wide range of insurance products and services for personal and commercial customers. It is a large organization that values inclusion, offering comprehensive benefits and fostering a community-focused culture where employees are encouraged to grow and make a meaningful impact.
Prepare weekly reports that support revenue forecasting across multiple revenue streams.
Develops retention modeling and analytics to provide customer trends and insights to leadership.
Provide key investment and initiative projects reports and analysis for executive business decisions.
TEGNA Inc. provides local news and services. With 64 television stations, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television and we are building a sustainable future for local news.
Communicates system downtimes and escalates issues to management, documenting and reporting downtime summaries.
Monitors intraday staffing levels, manages staff between Miami and Atlanta servers, and initiates overtime offers.
Monitors real-time agent work states, sends adherence alerts, and manages auxiliary activities for schedule changes.
Qualfon is a business process outsourcing (BPO) company that provides contact center services and back-office processing. We foster a supportive and team-oriented culture.
Gather and analyze data related to staff allocation, workload, performance metrics, and operational processes.
Assess current staff allocation processes, workflows, and resource utilization strategies.
Develop innovative solutions and recommendations to optimize staff allocation, workload distribution, and resource management.
LEARN Behavioral focuses on creating exceptional learning experiences for children in need. They work with children with autism and other special needs, including those with learning challenges, in their homes, in the community, and in schools. The team is growing and is caring, flexible, and outcome-focused.
Design, build, and automate Omada’s core enrollment forecasting engine.
Translate commercial planning questions into scalable forecasting solutions.
Establish and own best practices for model development and performance monitoring.
Omada Health is reverse engineering healthcare delivery in America, focusing on support between doctor visits. They've served over two million members and are known for their inclusive and diverse culture.
Create and maintain agent schedules that align with forecasted workload and employee preferences.
Monitor real-time data to ensure optimal coverage and adherence to SLAs.
Assist in the development of accurate short-term and long-term workload forecasts.
Remote helps modern organizations navigate global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. They are a future-focused work culture with Remoters working from 6 different continents.
Build and maintain forecasting models, using time series, regression, and machine learning, to support contact forecasting, headcount and license planning, and budgeting.
Partner with stakeholders to frame planning and forecasting problems, develop supporting metrics and diagnostics, and support high-quality decisions.
Surface productivity and efficiency improvements using budget and financial performance data.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company and values its employees.