Communicates system downtimes and escalates issues to management, documenting and reporting downtime summaries.
Monitors intraday staffing levels, manages staff between Miami and Atlanta servers, and initiates overtime offers.
Monitors real-time agent work states, sends adherence alerts, and manages auxiliary activities for schedule changes.
Qualfon is a business process outsourcing (BPO) company that provides contact center services and back-office processing. We foster a supportive and team-oriented culture.
Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Dive into data to analyze trends, generate insightful reports, and support forecasting activities that shape team operations.
Collaborate with cross-functional teams with a proactive and curious approach to drive smarter organizational decisions.
Grow your skills while making a tangible difference in how the company operates and serves its customers.
Walmart is a global retailer focused on helping people save money and live better by serving millions of customers. It is a large organization with a culture that values associates as individuals, offering meaningful work and growth opportunities.
Create and maintain agent schedules that align with forecasted workload and employee preferences.
Monitor real-time data to ensure optimal coverage and adherence to SLAs.
Assist in the development of accurate short-term and long-term workload forecasts.
Remote helps modern organizations navigate global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. They are a future-focused work culture with Remoters working from 6 different continents.
Provide uniform and equitable allocation of available manpower for available work.
Maintain professional and cooperative working relationships with all Union dispatchers and clients.
Prepare and complete daily allocation worksheets, office manpower reports, and weekly Coast manpower reports.
Integreon is a global provider of legal and business solutions to law firms, corporations, and professional services firms. They have over 3,000 employees globally and service a range of client needs, enabling clients to become more operationally efficient.
Provides strategic leadership over Workforce Management tools, process optimization, and business analytics operations, overseeing a cross-functional team.
Ensures WFM environments are properly configured and partners with vendors to provide product feedback and enhancement recommendations aligned with organizational needs.
Drives expansion of analytics capabilities and continuous improvement initiatives to enhance efficiency and effectiveness of WFM processes across the organization.
Liberty Mutual is a diversified global insurer providing a wide range of insurance products and services for personal and commercial customers. It is a large organization that values inclusion, offering comprehensive benefits and fostering a community-focused culture where employees are encouraged to grow and make a meaningful impact.