Responsibilities:
- Assist management with scheduling and attendance adherence issues by serving as the primary contact for agent scheduling and managing attendance lines.
- Support staffing forecasts by analyzing indicators from scheduling systems and communicating trends to workforce planning partners.
- Evaluate area performance by monitoring real-time workforce programs and coordinating responses to operational issues.
Qualifications:
- 1–3 years of experience in Customer Service and a Contact Center environment, with basic proficiency in Microsoft Office.
- Associate's degree in Analytics, Statistics, Computer Science, or a related field, plus 1 year of experience in data analysis.
- Preferred experience with workforce management tools like IEX, reporting metrics, and tools such as Salesforce.
Work Schedule:
- Aligns with standard business hours, supporting operations across approved remote locations in the United States.
Walmart
Walmart is a global retailer focused on helping people save money and live better by serving millions of customers. It is a large organization with a culture that values associates as individuals, offering meaningful work and growth opportunities.