Workforce Management Specialist
Benefits
Unlimited PTO
11w maternity
Key Responsibilities:
- Create and maintain agent schedules aligning with workload and preferences.
- Proactively address staffing gaps and workload fluctuations.
- Track and report on schedule adherence and productivity.
Qualifications:
- Proven experience in workforce management, scheduling, and forecasting.
- Strong analytical and problem-solving skills.
- Experience with workforce management tools is preferred.
Benefits:
- Flexible paid time off and flexible working hours.
- 16 weeks paid parental leave.
- Home office budget.
Remote
Remote helps modern organizations navigate global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. They are a future-focused work culture with Remoters working from 6 different continents.