Provides strategic leadership over Workforce Management tools, process optimization, and business analytics operations, overseeing a cross-functional team.
Ensures WFM environments are properly configured and partners with vendors to provide product feedback and enhancement recommendations aligned with organizational needs.
Drives expansion of analytics capabilities and continuous improvement initiatives to enhance efficiency and effectiveness of WFM processes across the organization.
Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Dive into data to analyze trends, generate insightful reports, and support forecasting activities that shape team operations.
Collaborate with cross-functional teams with a proactive and curious approach to drive smarter organizational decisions.
Grow your skills while making a tangible difference in how the company operates and serves its customers.
Walmart is a global retailer focused on helping people save money and live better by serving millions of customers. It is a large organization with a culture that values associates as individuals, offering meaningful work and growth opportunities.
Communicates system downtimes and escalates issues to management, documenting and reporting downtime summaries.
Monitors intraday staffing levels, manages staff between Miami and Atlanta servers, and initiates overtime offers.
Monitors real-time agent work states, sends adherence alerts, and manages auxiliary activities for schedule changes.
Qualfon is a business process outsourcing (BPO) company that provides contact center services and back-office processing. We foster a supportive and team-oriented culture.
Deliver and analyze hourly, daily, weekly, and month-to-date reports, ensuring accuracy and identifying forecast deviations.
Monitor real-time staffing levels, manage intraday schedules, and initiate overtime or activity changes to meet workforce requirements.
Process real-time segment entry requests, manage agent activities with exception codes, and communicate system downtime to all stakeholders.
Qualfon provides business process outsourcing (BPO) services to help companies grow. It is a mission-driven company focused on its people, employees, and culture.
Create and maintain agent schedules that align with forecasted workload and employee preferences.
Monitor real-time data to ensure optimal coverage and adherence to SLAs.
Assist in the development of accurate short-term and long-term workload forecasts.
Remote helps modern organizations navigate global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. They are a future-focused work culture with Remoters working from 6 different continents.
Supports issue resolution and maintains awareness of evolving program requirements.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012 and based in Alexandria, Virginia, they employ 300+ nationwide and support more than a dozen agencies.
Lead business readiness and enablement activities for service and operations teams aligned to the Product Development Lifecycle (PDLC).
Define and execute internal communication strategies, create content for internal channels, and project manage User Acceptance Testing (UAT) readiness.
Partner with cross-functional stakeholders to coordinate training, reinforcement activities, and support adoption and post-launch feedback and metrics tracking.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers, with a vision to make Health Savings Accounts (HSAs) as widespread as retirement accounts by 2030. The company fosters a culture where the person is valued more than the position, emphasizing teamwork and inclusion in a fast-paced, service-driven environment.