Analyst I, Workforce Management (Forecasting Analyst)

Responsibilities:

• Developing contact volume and staffing forecasts.
• Supporting operational planning and scheduling.
• Translating data into actionable strategies.

Qualifications:

• Bachelor’s degree in Business, Statistics, or related field.
• 2–5 years of Workforce Management experience.
• Proficiency in Excel and experience with WFM platforms.

Skills:

• Strong analytical and problem-solving skills.
• Strong communication skills.
• Ability to work in a fast-paced, data-driven environment.