SR Manager/Director Support
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- Build the support organization from the ground up with scalable processes and systems.
- Lead and develop a team focused on ownership, accountability, and customer empathy.
- Own operational performance and drive continuous improvement through data and AI.
What You'll Own:
- Design support experiences that reduce customer effort and build trust.
- Partner with cross-functional teams to improve workflows and advocate for customer needs.
- Manage outsourced vendor relationships with measurable outcomes and seamless integration.
Who You Are:
- You naturally take ownership and fix broken systems with high initiative.
- You balance customer empathy with operational discipline and thrive in ambiguity.
- You build systems that scale and leave every team better than you found it.
HappyCo
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.