Director, Customer Support

About the Role:

• We are seeking a Director of Customer Support to shape and execute our support vision.
• You will lead strategy, teams, and operations to deliver exceptional customer experiences.
• This role is pivotal in scaling our support function as we continue to grow.

Key Responsibilities:

• Develop and execute a customer support strategy aligned with company goals.
• Oversee daily operations across all support channels, ensuring timely and high-quality interactions.
• Establish and monitor KPIs, analyze data, and drive continuous improvement.

What We’re Looking For:

• 8+ years of customer support experience, including 3+ years at the director level.
• Proven track record in SaaS, operational excellence, and scaling teams.
• Strong leadership, communication, and cross-functional collaboration skills.

Why Join Us:

• Make a significant impact on a product used by millions worldwide.
• Work in a remote-first environment with a supportive and collaborative team.
• Enjoy opportunities for professional growth and career acceleration.