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About the Role:
- Lead a global customer support organization in a fast-growing hospitality technology environment.
- Transform support from reactive to proactive, driving operational excellence and customer satisfaction.
Key Responsibilities:
- Own key performance metrics including CSAT, first contact resolution, and response times.
- Drive AI-enabled innovation to improve service quality and team performance.
- Partner with cross-functional teams to resolve complex issues and improve support processes.
What We Offer:
- Fully remote position with flexibility to work from anywhere in Canada.
- Competitive annual salary, paid time off, monthly wellness days, and fully paid parental leave.
- Home office stipend, professional development programs, and leadership training.
Partner Company
The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.