We're transforming hospitality with an AI-powered platform used by properties in 150+ countries.
Our fully remote team of 650+ people across 40+ countries is obsessed with innovation and travel.

What You'll Do:

Design and maintain the operational systems that power our global support organization.
Drive KPI reporting, forecasting, and automation initiatives to improve efficiency.
Evaluate and implement new support technologies to scale with rapid growth.

What You Bring:

5+ years in Support Operations, Customer Operations, or similar operational leadership roles.
Deep hands-on expertise with Zendesk and a track record of building scalable workflows.
Advanced analytical skills with the ability to build dashboards and translate data into decisions.

Benefits & Perks:

Remote-first culture with PTO in accordance with local labor requirements.
Monthly Wellness Fridays for extra long weekends and full paid parental leave.
Home office stipend and access to professional development courses.

Cloudbeds

Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the team is fully remote and focused on transforming hotel operations through innovation.

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