Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Own complex, ambiguous, or sensitive employee technology issues through resolution, coordinating with cross-functional teams.
Participate in a regular support queue rotation while maintaining dedicated time for service improvements.
Build and maintain AI-assisted playbooks, automations, triage workflows, and self-service experiences.
1Password is a cybersecurity company that provides enterprise password management and unified access management. With over 180,000 businesses and $400M in ARR, they are a remote-first, human-centric organization recognized on the Forbes Cloud 100.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team performance and adherence to policies.
Serve as primary escalation point for single and multi-customer outages.
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Support day-to-day implementation, administration, and optimization of AI tools and solutions across the firm.
Develop practical AI-enabled workflows, prompts, and automations to improve productivity for technical teams.
Administer enterprise AI tools, create user guides and training materials, and monitor usage and adoption.
Timmons Group is a full-service engineering and technology firm providing civil engineering, environmental, GIS/geospatial, and surveying services. With 21 offices across the Mid-Atlantic and Southeast, it is an ENR Top 500 Design Firm and recognized as a “Best Firm to Work For” by CE News.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, ensuring alignment with use cases and industry best practices.
Provide guidance and hands-on support to internal teams, external partners, and customers during implementation, ensuring technical alignment and project success.
Drive post-implementation success and customer adoption by offering strategic guidance, best practices, and actionable recommendations.
Talkdesk pioneers Customer Experience Automation (CXA), redefining how brands interact with customers through AI. The company is a global leader with a team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.
Lead, mentor, and train Partner Support associates, fostering collaboration and ensuring SLA adherence.
Prioritize and resolve escalated cases, ensuring adherence to SLA guidelines and maintaining client satisfaction.
Diagnose and resolve complex technical issues, including configuration errors and platform discrepancies.
FEVO is dedicated to enhancing client success through comprehensive support and continuous improvement. You'll collaborate with a community of innovative, high-performing individuals excelling at building deep, mutually beneficial relationships and creating innovative products.
Lead and grow a high-performing team of Solutions Engineers in the Commercial Vertical, driving customer-facing activities and go-to-market strategies.
Collaborate with Sales, Product, and Partner teams to accelerate customer adoption and revenue growth.
Bring a growth-oriented presales perspective, coaching team members to have value-driven conversations and design compelling solution demonstrations.
Talkdesk pioneers AI-powered customer experience automation, redefining how brands interact with customers. With a global team of innovators, the company fosters an inclusive culture where diverse perspectives drive success.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.
Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.
Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.
Own the creation, revision, and maintenance of documentation and training materials across support channels.
Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
Write and maintain Zendesk macros and Help Center articles with the accuracy and structure required for AI-assisted resolution.
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.
Orchestrate enterprise-wide Agentic AI and AIOps initiatives, tracking milestones and coordinating deployment of multi-agent systems.
Lead operational delivery for observability, self-healing automation, and security remediation across multi-cloud environments.
Establish executive reporting frameworks communicating delivery health, operational improvements, and measurable business value.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through automated matching. We are committed to an open, respectful, and inclusive environment where employees are empowered to contribute and grow.
Serve as a senior organizational leader and strategic partner to the Head of Engineering and Engineering Leadership Team.
Own key operational rhythms, diagnose organizational friction, and design actionable cross-functional plans.
Leverage modern tools and AI to remove toil and drive innovative, sustainable organizational success.
Rula is a mental healthcare company dedicated to making mental health care work for everyone by providing evidence-based and compassionate care. As a remote-first company with a growing team, we hire in most U.S. states and foster a culture of inclusion and belonging.