Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
Drive improvements in supportability, product quality, and tooling through data and recurring patterns.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.
Lead and grow a team of Technical Support Specialists in the APAC region, shaping support strategies and operations.
Collaborate with Product, Engineering, and Customer Success teams to resolve escalated issues and enhance the customer experience.
Use data and metrics to drive decision-making, improve support processes, and ensure timely issue resolution.
Ashby is a B2B SaaS company that builds best-in-class products for hiring and recruitment. They maintain a culture of small, highly talented teams with a strong emphasis on ownership, thoughtful communication, and high-quality work.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software.
Implement systems and workflow enhancements to increase team efficiency and improve response times.
Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Lead and grow the team responsible for Fellow's recording platform across desktop, mobile, and real-time media systems.
Coach engineers, improve observability and incident response, and stay technically hands-on with production code.
Partner with Product, Design, and SRE to turn ambiguous opportunities into clear priorities and measurable outcomes.
Fellow is an AI meeting assistant that helps teams turn conversations into decisions and action. It is a Series A company backed by Craft Ventures, iNovia Capital, and Felicis Ventures, trusted by organizations including Shopify, HubSpot, and Dynatrace.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Be the front-line of customer requests and debug, report, and ship scoped fixes for bugs.
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements.
Train and improve our AI support agent by refining prompts, adding tools, and running evals.
Resend is building the modern email sending platform for developers, focusing on quality and developer experience. The fully remote team of 45 spans 13 countries and is backed by a16z and Y Combinator.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Lead a global, multi-layered team of Sales Engineers and Solutions Consultants, driving pipeline conversion through world-class demos and proof of concept.
Own the technical win in pre-sales and the post-sales escalation path to drive cross-sell across the product suite.
Build scalable RFP and security assessment functions, and enable channel partners to independently represent the product.
UpGuard provides a Cyber Risk Posture Management (CRPM) platform that integrates security ratings, threat intel, and agentic AI to help organizations manage cyber risk. The company is scaling rapidly after a $75M Series C, with a collaborative, consultative culture that puts customer security first.
Lead the engineering team responsible for recording experiences across desktop, mobile, and real-time media platforms.
Establish technical direction and improve platform reliability through observability, tooling, and operational best practices.
Guide adoption of AI-assisted development tools and workflows to enhance engineering productivity.
The company develops an innovative AI-powered software platform used by organizations worldwide. It fosters a collaborative culture focused on curiosity, innovation, and solving meaningful problems, with a high level of ownership and influence over foundational technology.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.
Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.
Lead a talented engineering team building advanced AI-powered systems for scientific discovery.
Translate open-ended research objectives into clear technical strategies and scalable solutions.
Balance innovation speed with reliability, security, and operational excellence.
The partner company is building advanced AI-powered systems for scientific discovery. It offers a collaborative environment where engineers work alongside researchers and technical experts.
Lead a globally distributed IT support team across US, Finland, UK, and APAC, managing hiring, performance, and career development.
Drive AI-first ITSM transformation by migrating to Atomicwork and deploying AI-native ticket deflection and self-service workflows.
Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, and change management.
Oura empowers people to own their inner potential with award-winning products that track readiness, activity, and sleep. As a quickly growing company focused on health, they value team well-being and provide tools for best work.
Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.