Manager, Customer Engineering
Benefits
Unlimited PTO
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Responsibilities:
- Hire, onboard, and develop Customer Engineers, managing team capacity and workload.
- Serve as the final technical escalation point, step into complex tickets, and review PRs.
- Build and maintain team operating rhythm, troubleshooting playbooks, and drive automation.
Qualifications:
- 5+ years in customer-facing technical role with hands-on troubleshooting of enterprise issues.
- 2+ years directly managing a technical team, with accountability for hiring, performance, and career development.
- Working knowledge of Git, CI/CD, and standard engineering practices.
Compensation & Benefits:
- Competitive base salary range $150,000 - $175,000 with equity.
- Comprehensive benefits including medical, dental, vision, unlimited PTO, and 401(k) plan.
- Additional perks such as learning stipend, monthly perks stipend, and pet insurance.
Cortex
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.