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$150,000–$175,000/yr
US Unlimited PTO

  • Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
  • Manage team capacity, performance, and develop clear growth plans.
  • Serve as the final technical escalation point and drive process improvements.

Troubleshooting Git CI/CD Team Management Customer Support

20 jobs similar to Manager, Customer Engineering

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$175,350–$250,500/yr
Global Unlimited PTO 16w maternity 16w paternity

  • Lead a team of senior engineers building and operating Docker's secure build infrastructure.
  • Own delivery and turn an ambitious roadmap into a concrete plan for predictable execution.
  • Stay deeply engaged in technical work, from design discussions to code review and hands-on contributions.

Docker builds tools for developers to build, share, and run applications, trusted by over 20 million users. The company is a globally distributed, remote-first team with offices in Seattle and Paris.

US

  • Lead and develop a team of technical operations professionals to deliver high-quality implementation and support experiences.
  • Oversee complex technical projects, optimize processes, and drive scalable solutions across the organization.
  • Collaborate with engineering, product, and customer service teams to improve efficiency and ensure customer satisfaction.

The company provides technical implementation and support services for customers. It is a growing technology organization with a focus on collaboration and innovation.

US Unlimited PTO

  • Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
  • Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
  • Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.

Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.

Global Unlimited PTO

  • Lead a high-impact infrastructure team, evolving internal platforms and CI/CD systems to support large-scale engineering operations.
  • Drive automation initiatives and AI-driven practices to reduce operational complexity and improve developer experience.
  • Define and execute strategies for scalable infrastructure, cloud environments, and platform engineering.

The partner company is a technology organization focused on building infrastructure platforms that enable engineering teams to deliver software faster. It is a remote-first company with a collaborative culture and a focus on innovation and scalability.

US

  • Lead a product engineering squad of 8-15 engineers, focusing on people development and delivery practices.
  • Collaborate with cross-functional teams to align priorities and drive AI-native engineering practices.
  • Champion engineering excellence through strong testing, quality, and reliable production systems.

Our partner is a company building advanced AI-powered customer experience solutions. They are a fast-growing AI company with a remote team and a focus on innovation.

$107,100–$154,000/yr
US

  • Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
  • Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
  • Build and drive critical situation management processes and playbooks for common scenarios.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.

US

  • Lead and mentor a team of engineers, providing technical guidance and career development support.
  • Guide key technical decisions around new product initiatives and ensure high-quality delivery.
  • Collaborate with product, design, and QA to align engineering activities with company objectives.

Tekmetric provides cloud-based software for auto repair shops to streamline operations, payments, and customer engagement. Founded in 2017, the company has grown from a single shop's vision to an industry-leading solution, fostering a culture of transparency, integrity, innovation, and service-first mindset.

United States Canada Unlimited PTO

  • Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
  • Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
  • Participate in on-call rotations and contribute to code, documentation, and support processes.

GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.

$95,000–$110,000/yr
Global Unlimited PTO

  • Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
  • Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
  • Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.

$170,000–$230,000/yr
US

  • Lead, mentor, and grow a team of engineers with a focus on people development and career growth.
  • Partner with product and engineering leadership to define priorities and drive execution.
  • Stay close to technical work, assist with code reviews, and unblock engineers.

Vetcove modernizes the veterinary industry with a procurement marketplace, home delivery ecommerce, and practice management system. Backed by Y Combinator, it's a fast-growing, mission-driven company serving over 25,000 hospitals.

US Canada Unlimited PTO

  • Lead a unified platform strategy defining and executing a cohesive roadmap aligning Production Engineering with Tenant Experience.
  • Drive operational excellence and reliability, maintaining deep accountability for GitLab’s production outcomes and incident management.
  • Scale engineering leadership by managing a senior management team, coaching on performance, hiring, and team structure.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and a high-performance culture driven by values and continuous knowledge exchange, GitLab is where careers accelerate and innovation flourishes.

EMEA Unlimited PTO

  • Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
  • Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
  • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.

$152,400–$190,500/yr
Europe US

  • Own the engineering direction, delivery and health of a small team of senior product engineers.
  • Stay close to the code: review PRs, give technical feedback, pair on problems and ship when it makes sense.
  • Unblock the team, give regular feedback, and actively help engineers grow in their careers.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. It is a fast-growing startup backed by top investors, with a small engineering team and a culture of technical involvement and ownership.

$145,000–$170,000/yr
US Unlimited PTO

  • Own the complete customer journey, from onboarding to renewal, for enterprise accounts.
  • Drive customer value realization by aligning platform usage with engineering excellence and modernization goals.
  • Act as a trusted advisor and lead executive-level conversations to ensure adoption and measurable outcomes.

The company provides a developer-focused platform that helps enterprises improve engineering efficiency and operational maturity. It is a remote-first organization with a fast-paced culture and a focus on customer success.

$160,000–$180,000/yr
US Unlimited PTO

  • You will lead a team of 4-10 software engineers building real-time data pipelines, customer-facing AI features, and software.
  • You will contribute hands-on to design and problem-solving for services and drive improvements in reliability, performance, and observability.
  • You will collaborate with Product Managers and other Engineering Managers to define roadmap and priorities.

ScienceLogic is redefining IT operations for the modern enterprise with its AIOps platform that enables self-healing, self-optimizing systems. The company is a leader in IT operations management, with a focus on automation and AI, and offers a collaborative and inclusive culture.

$150,000–$190,000/yr
US Unlimited PTO

  • Lead a team of five DevOps engineers, driving self-service infrastructure and progressive delivery across product and platform teams.
  • Champion the evolution of deployment patterns on Kubernetes, including blue/green, canary, and feature-flag releases to minimize risk.
  • Mentor and develop engineers while staying hands-on with Terraform, Kubernetes, and production incident response.

Loop builds a connected commerce operations suite that helps merchants manage returns, exchanges, order tracking, and fraud prevention. Trusted by over 5,000 brands, the company fosters a culture of high empathy and high standards, where employees grow quickly and shape the future of commerce.

$101,600–$101,600/yr
UK 5w PTO

  • Lead, mentor, and manage a team of 5-8 engineers, supporting their career growth and performance.
  • Set technical standards, guide architectural decisions, and ensure code quality and system reliability.
  • Partner with product, design, and security teams to plan roadmaps and align with business objectives.

Williams Lea is a global provider of tech-enabled business and marketing services, helping clients manage and transform processes. The company has 15,000 employees worldwide and fosters a culture of innovation and inclusion.

US

  • Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
  • Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
  • Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.

Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.

US

  • Lead and scale the corporate network engineering, SRE, and IT infrastructure teams to ensure reliability and performance.
  • Develop the multi-year network architecture and roadmap, including MDF standards and cloud/data center interconnectivity.
  • Drive strategic partnerships across business lines to align network transformation with evolving company needs.

SoFi Tech Solutions is a financial technology company that provides innovative software and payment solutions powering some of the world's largest fintechs. Employees describe the culture as welcoming and collaborative, with opportunities to make an impact and excel in their careers.

US

  • Lead multiple software engineering teams to build scalable, high-availability solutions for healthcare technology.
  • Develop and execute engineering strategies improving scalability, reliability, security, and customer experience.
  • Mentor engineering managers and team leads while driving modern development practices and DORA metrics.

Jobgether uses AI-powered matching to connect candidates with hiring companies. The company operates remotely and focuses on efficient recruitment through technology.