Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Collaborate with public sector customers to diagnose and resolve complex issues in GitLab deployments under strict security constraints.
Perform deep technical investigations using Linux command-line tools and GitLab internals to identify root causes and drive fixes.
Contribute to documentation, support tools, and on-call rotations to improve support processes and platform reliability.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With more than 50 million registered users and over 50% of the Fortune 100 as customers, we maintain a high-performance culture driven by our values and continuous knowledge exchange.
Deliver outstanding support to open-source users and enterprise customers via multiple channels.
Develop deep expertise in GitOps, Argo, and Kubernetes to troubleshoot and resolve issues.
Contribute to support playbooks, processes, and documentation to improve customer experience.
Akuity provides enterprise support for Argo, an open-source project for automating application delivery on Kubernetes. Backed by $25 million funding, the company is experiencing rapid growth and maintains a culture of humility, authenticity, and diversity.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Manage tenant issues and service requests from intake to resolution, troubleshooting across Kubernetes, CI/CD, and cloud services.
Communicate clearly with tenants and escalate complex issues while maintaining ownership.
Contribute to automation, documentation, and platform improvements as your skills grow.
LMI is a digital solutions provider accelerating government impact through innovation and speed. Headquartered in Tysons, Virginia, they support defense, space, healthcare, and energy sectors with a product-focused, collaborative culture.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Interact with customers to identify and resolve technical issues efficiently.
Act as Queue Manager during weekend shifts, triaging and handling support cases.
Collaborate with Engineering and cross-functional teams to ensure best practices and compliance.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users. We serve more than half of the Fortune 100, have a global team, and foster a culture of digital freedom and respect for individuality.
Owns resolution of technical tickets for the Customer Experience team, including customer onboarding, data migrations, and infrastructure requests.
Partners closely with CX to translate operational needs into reliable technical execution with high autonomy.
Gains deep exposure to infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of 600+ highly skilled tech professionals based in Latin America, Truelogic values expertise and fosters career growth.
Own the flow of support tickets across multiple live engagements, ensuring every issue has a clear owner and next step.
Get hands-on with live systems by restarting services, applying patches, and troubleshooting before escalating to engineers.
Keep teams aligned through weekly ticket reviews and support check-ins, capturing action items and following through on work.
Gigantic Playground is a fast-growing creative technology agency that creates immersive and interactive experiences for theme parks and attractions. It is part of CourtAvenue and operates as a remote-first agency with team members across the US.
Partner with customers to align with their desired business outcomes and enable them on existing use cases.
Act as the GitLab liaison, collaborating with cross-functional teams to ensure customer success and satisfaction.
Own a book of assigned customers, focusing on increasing adoption, retention, and growth.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab has a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
Provide on-demand technical consultancy and solution guidance through Zoom and written channels to help customers solve issues and implement GitLab solutions.
Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
Partner with Account Executives and Renewals Managers to align technical recommendations to customer goals and account plans.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by AI and continuous knowledge exchange.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours, resolving complex issues independently.
Maintain empathetic, professional communication with customers in English and Portuguese across tickets and live sessions.
Use AI tools and scripting to reproduce issues, analyze logs, and extend support to other Americas customers when capacity allows.
LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.