Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Independently troubleshoot enterprise CI/CD and infrastructure issues for top tech companies.
Design and implement proactive tools, processes, and open source contributions.
Provide support via Slack, Zoom, and Community Forum with no on-call duties.
Buildkite is rethinking software delivery, building a fast, reliable, and secure CI/CD platform for high-growth tech companies like Airbnb and Canva. They are a remote-first company with a culture of kindness, autonomy, and collaboration.
Engage with customers via Zoom and email as a technical consultant, providing product and best-practice guidance during the post-sales journey.
Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
Build and maintain specialty competency in DevSecOps tools and GitLab use cases through training, certification, and creating reusable examples.
GitLab provides an intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Build, patch, and test userspace packages for Rocky Linux, focusing on CVE remediation and RPM packaging.
Improve tooling and automation for the package-building process and develop automated tests.
Collaborate with engineering, product, and sales teams to develop solutions and document projects.
CIQ builds enterprise infrastructure for demanding workloads, including AI infrastructure, high-performance computing, and cloud-native orchestration. They are a company of builders, operators, and open source practitioners, supporting Rocky Linux and serving major enterprises and government agencies.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Manage the AMER Technical Support Engineering team and own the L2/L3 escalation boundary.
Develop the team through coaching, career frameworks, and skill gap identification.
Drive tooling and automation improvements including AI-assisted workflows.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are a venture-backed company serving Fortune 500 enterprises, with a culture that values customer obsession, intentional action, and trust.
Serve as a mission-focused technical contributor supporting customer success and delivery of secure software solutions.
Coordinate execution across engineering teams, backlog management, and sprint planning for Army mission portfolios.
Translate mission requirements into actionable work items and communicate progress to stakeholders.
Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. They are a team of innovators, software engineers, and veterans with decades of experience across the federal market.
Monitor system health, respond to incidents, and prevent future issues.
Contribute to cost-savings strategies, performance optimization, and continuous improvement of DevOps practices.
Patch systems proactively, document changes, and write supporting documentation.
Planned Systems International (PSI) is an Enterprise IT services company that designs, builds, secures, and operates software solutions for Federal Government organizations. PSI offers a competitive total compensation package and invests in professional growth through courses, certifications, and tuition reimbursement.
Administer, configure, and maintain Red Hat Enterprise Linux servers supporting critical DLA eBusiness applications.
Develop and maintain BASH shell scripts to automate administrative and operational tasks.
Troubleshoot Linux systems, applications, and network connectivity to ensure reliable production operations.
CompTech is a service-oriented program management and technical company providing solutions to organizational challenges for government agencies and businesses. The company fosters a culture of commitment, innovation, and customer satisfaction with a diverse and inclusive workforce.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.