Support Engineer, U.S. Government Support

What you'll do:

• Collaborate closely with public sector customers, including U.S. government agencies, to diagnose and resolve complex issues in GitLab deployments.
• Perform deep technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior.
• Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service.

What you'll bring:

• Experience managing customer-facing cases across the full support lifecycle, from initial inquiry through resolution.
• Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues.
• Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks to investigate and resolve issues.

About the team:

• The U.S. Government Support Engineering team partners with public sector organizations and government agencies to support GitLab in highly secure, mission-critical environments.
• We collaborate asynchronously across time zones and through structured pairing to share knowledge and strengthen solutions.
• Our work directly enables national security outcomes, supporting customers across the Intelligence Community and other federal entities.