Support Engineer (AMER)

What you’ll do:

• Support a mix of Self-managed and GitLab.com customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing.
• Collaborate with Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs.
• Create and update documentation based on customer interactions.

What you’ll bring:

• Experience in managing customer-facing cases throughout the support lifecycle.
• Excellent Linux systems administration knowledge (LFCE or RHCE equivalent).
• Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails).

How GitLab will support you:

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment with Flexible Paid Time Off.
• Equity Compensation & Employee Stock Purchase Plan, growth and development budget, and parental leave.