Senior Assigned Support Engineer

What you'll do:

• Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their environments remain stable and performant.
• Troubleshoot and resolve complex, critical support issues using tools like Zendesk, logs, and Linux utilities such as strace.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive bug fixes and influence the roadmap.

What you'll bring:

• Background managing complex customer-facing support cases end to end, with advanced troubleshooting skills.
• Strong Linux systems administration knowledge and practical experience with GitLab and CI/CD.
• Proficiency with scripting languages like Ruby or Bash and familiarity with MVC frameworks.

About the team:

• The Support team is a fully distributed, global group across AMER, EMEA, and APAC regions.
• As an Assigned Support Engineer, you'll work closely with other Support Engineers through regular pairing sessions and asynchronous collaboration.
• The team values autonomy with accountability, allowing flexibility in structuring your shift.