Collaborate with public sector customers to diagnose and resolve complex issues in GitLab deployments under strict security constraints.
Perform deep technical investigations using Linux command-line tools and GitLab internals to identify root causes and drive fixes.
Contribute to documentation, support tools, and on-call rotations to improve support processes and platform reliability.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With more than 50 million registered users and over 50% of the Fortune 100 as customers, we maintain a high-performance culture driven by our values and continuous knowledge exchange.
Engage with customers via Zoom and email as a technical consultant, providing product and best-practice guidance during the post-sales journey.
Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
Build and maintain specialty competency in DevSecOps tools and GitLab use cases through training, certification, and creating reusable examples.
GitLab provides an intelligent DevSecOps platform that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Manage and support complex on-premise Linux infrastructures, including lifecycle and configuration management.
Automate systems and processes using Ansible, shell scripting, and Python.
Work with virtualization, observability stacks, and security domains like IAM and IPAM.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants, unicorns, and transformative projects. The culture embraces openness, acts with respect, shows grit & guts, and combines employment with enjoyment.
Contribute production-quality code to GitLab's product, developing bug fixes, features, and integrations to resolve strategic customer challenges.
Diagnose complex problems across GitLab product behavior, customer architecture, and AI adoption, coordinating cross-functional teams for resolution.
Drive governed, measurable adoption of the GitLab Duo Agent Platform, creating reusable patterns and thought leadership.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI adoption.
Own the flow of support tickets across multiple live engagements, ensuring every issue has a clear owner and next step.
Get hands-on with live systems by restarting services, applying patches, and troubleshooting before escalating to engineers.
Keep teams aligned through weekly ticket reviews and support check-ins, capturing action items and following through on work.
Gigantic Playground is a fast-growing creative technology agency that creates immersive and interactive experiences for theme parks and attractions. It is part of CourtAvenue and operates as a remote-first agency with team members across the US.
Deliver outstanding support to open-source users and enterprise customers via multiple channels.
Develop deep expertise in GitOps, Argo, and Kubernetes to troubleshoot and resolve issues.
Contribute to support playbooks, processes, and documentation to improve customer experience.
Akuity provides enterprise support for Argo, an open-source project for automating application delivery on Kubernetes. Backed by $25 million funding, the company is experiencing rapid growth and maintains a culture of humility, authenticity, and diversity.
Help customers install, migrate, configure, and adopt GitLab through technical delivery, training, and advisory services.
Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively.
Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead and mentor a high-performing field engineering team, defining deployment workflows and integration playbooks for repeatability and reliability.
Set technical strategy for field integrations, implementing scalable solutions and improving field engineering tooling with scripts and automation.
Partner across engineering, product, security, and mission operations to ensure secure, reliable deployments in customer-owned environments.
TurbineOne builds Mission-AI for the Frontlines, providing a Frontline Perception System that helps military and national security operators detect threats and accelerate decision-making at the tactical edge. The team is composed of experienced technologists, veterans, and operators committed to advancing national security through responsible innovation.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Build and lead a team with deep platform expertise in Git and Gitaly, hiring engineers who can operate this infrastructure layer with strong operational judgment.
Own production reliability for Git and Gitaly across GitLab's full deployment footprint, including incident management and root cause investigation.
Design and operate Git and Gitaly service models across Self-Managed, GitLab Dedicated, and SaaS, maintaining cloud-agnostic architecture.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With more than 50 million registered users and over half of the Fortune 100 trusting the platform, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Engage with customers via Zoom and email as a technical consultant and advisor during the post-sales process, providing technical and solution guidance.
Drive measurable value through product adoption, renewal, and expansion by aligning with Account Executives and Renewals Managers.
Develop and collaborate on customer workshops, demos, and enablement programs, maintaining specialty competency in GitLab's market focus.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Contribute production-quality code to GitLab's product, developing bug fixes, features, and integrations to resolve strategic customer blockers.
Act as a technical steward for high-impact customer challenges, coordinating across teams to diagnose and resolve complex issues.
Drive AI adoption and agentic SDLC practices with strategic customers, creating reusable patterns and product improvements.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, we foster a high-performance culture driven by our values, AI adoption, and continuous knowledge exchange.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.