Manage the Jira support help desk and ensure SLAs are met.
Develop and maintain Python scripts for customer data import and export.
Triage customer issues by checking logs, running database queries, and performing root cause analysis.
Converge fuses cyber insurance, security, and technology to provide businesses with clear, confident cyber protection. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.
Serve as the primary gatekeeper for the global IT deployment queue, ensuring timely assignment and resolution of tickets.
Manage regional service partners and vendors to maintain global operational standards and SLAs.
Optimize hardware lifecycle and inventory data integrity across international hubs.
ComputerCare provides global IT deployment and asset lifecycle management services. They are an equal opportunity employer with a focus on diversity and inclusion.
Independently troubleshoot enterprise CI/CD and infrastructure issues for top tech companies.
Design and implement proactive tools, processes, and open source contributions.
Provide support via Slack, Zoom, and Community Forum with no on-call duties.
Buildkite is rethinking software delivery, building a fast, reliable, and secure CI/CD platform for high-growth tech companies like Airbnb and Canva. They are a remote-first company with a culture of kindness, autonomy, and collaboration.
Automate CI/CD pipelines for software build and deployment.
Provision and maintain infrastructure including load balancers, firewalls, and databases.
Troubleshoot infrastructure and application issues to ensure platform stability.
Granicus builds cloud-based digital solutions for government, serving over 5,500 agencies and 300 million citizens. The company has appeared on the GovTech 100 list and been recognized as a top workplace by BuiltIn, fostering a transparent and inclusive culture.
Manage the AMER Technical Support Engineering team and own the L2/L3 escalation boundary.
Develop the team through coaching, career frameworks, and skill gap identification.
Drive tooling and automation improvements including AI-assisted workflows.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are a venture-backed company serving Fortune 500 enterprises, with a culture that values customer obsession, intentional action, and trust.
Coordinate and manage escalated incident processes, ensuring timely restoration of failed services.
Communicate incident status, resolution, and success criteria to internal and customer stakeholders.
Own Root Cause Analysis (RCA) processes and manage Technical Action Plans for Sev1 and Sev2 incidents.
HealthEdge is a healthcare software company providing hosted solutions for the healthcare industry. The company operates in a full-time, remote environment with a focus on collaborative and cross-functional teamwork.
Serve as primary Tier 1 support for end users across a cloud-based platform environment, handling access requests, device troubleshooting, and ticket triage.
Triage development team tickets for broken pipelines, dashboard questions, and log investigation using JIRA Service Management.
Pair with senior engineers during low-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices.
Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. The company consists of innovators, software engineers, and veterans with decades of federal market experience.
Support daily Linux operations including troubleshooting, system checks, and documentation updates.
Help with tasks like log analysis, script preparation, patching, and incident resolution.
Learn from experienced engineers to grow into a Linux or Infrastructure Administrator role.
Software Mind develops solutions that make an impact for companies around the globe, working with tech giants and unicorns on transformative projects. The company fosters a culture of openness, respect, grit, and enjoyment, with cross-functional engineering teams.
Design, implement, and manage scalable, highly available systems on Azure Cloud, optimizing Kubernetes and containerized workloads.
Build and maintain robust CI/CD pipelines with GitHub Actions and implement infrastructure as code using Helm Charts.
Monitor system performance, troubleshoot issues, ensure uptime, and perform root cause analysis to improve reliability.
Resilinc is pioneering intelligent, autonomous systems that redefine supply chain risk management using agentic AI, trusted by top companies in life sciences, aerospace, high tech, and automotive. We are a fully remote, mission-led team with a collaborative culture focused on high-impact work.
Ensure reliability, scalability, and security of mission-critical cloud infrastructure and CI/CD environments.
Develop and implement automation solutions to streamline operational tasks and improve deployment efficiency.
Monitor system health and performance, proactively resolving incidents and contributing to continuous improvement.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They are a platform that processes applications and shares top-fitting candidates with employers, operating remotely.
Monitor system health, respond to incidents, and prevent future issues.
Contribute to cost-savings strategies, performance optimization, and continuous improvement of DevOps practices.
Patch systems proactively, document changes, and write supporting documentation.
Planned Systems International (PSI) is an Enterprise IT services company that designs, builds, secures, and operates software solutions for Federal Government organizations. PSI offers a competitive total compensation package and invests in professional growth through courses, certifications, and tuition reimbursement.
Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.
Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.
Act as the first point of contact for client issues via phone, email, and automated alerts, triaging tickets and escalating when needed.
Configure and deploy new workstations, troubleshoot Windows PCs and servers, and support Active Directory and LAN environments.
Document all work in IT Glue and assist with endpoint security and email management.
DistantJob is a growing Managed Services Provider that offers responsive, people-first IT support to small and mid-sized businesses. They are a remote-first company focused on clear communication and a caring approach to technology issues.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system, escalate when needed, and ensure timely resolution.
Pursue training and certifications to invest in your ongoing development.
DYOPATH is an IT service company known for its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative, upbeat environment and invest in employee growth through certifications and career paths.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Design and implement continuous integration and deployment platforms.
Productionize local environments into cloud-scale availability.
Optimize automated infrastructure and improve testing and deployment pipelines.
Colonial Surety Company is an insurance company licensed in every state, rated “A Excellent” by A.M. Best Company. Founded in 1930, we use experience and technology to give businesses digital access to bond and insurance products.
Manage device inventory and ensure smooth procurement and deployment for employees in Colombia.
Respond to IT support tickets and contribute to proactive maintenance and workflow improvements.
Provide IT onboarding training and handle employee termination processes with attention to audit and security.
Sezzle is a fintech company that revolutionizes shopping with interest-free installment plans, merging cutting-edge technology with seamless payment solutions. The company fosters an innovative and dynamic team culture, building a future focused on transforming the shopping experience for consumers and merchants.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Manage corporate IT systems and provide tier 1 & 2 troubleshooting for hardware and software in a remote environment.
Use Jira ticketing system to support staff and ensure security of data including MFA and SSO.
Support audio/video issues using Zoom and maintain inventory stock.
N-Power Medicine aims to reinvent clinical trials by integrating them with clinical practice to bring therapies to patients faster. It is a well-funded, rapidly growing company with a multi-disciplinary team that values generosity, curiosity, and humility.
Provide remote L1/L2 technical support for server infrastructure incidents via phone, email, and chat.
Troubleshoot hardware and software in Windows Server, Linux, and VMware environments.
Collaborate with escalation teams and document incidents in ticketing systems.
CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.