Source Job

• Own hardware end to end, from leased laptops to accessories and buffer stock, managing lifecycle and relationships with leasing partners.
• Keep IT operations running smoothly as the first responder for device failures, managing fleet through MDM and maintaining spares buffers.
• Make onboarding effortless and offboarding airtight, ensuring every device, account, and accessory is tracked and accounted for.

Saltz is an online food marketplace serving restaurants across multiple European markets, helping chefs discover and source products from trusted suppliers. They recently closed a €20M Series A backed by leading European venture funds and are building the modern infrastructure layer for foodservice commerce.

• Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
• Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
• Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.

Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.

• Provides daily leadership, coaching, and performance management for two IT Support Engineers.
• Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
• Acts as a senior escalation point for complex or critical IT support incidents.

FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
• Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
• Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.

• Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.

Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.

• Manage platform operations, analyze support requests, and prioritize technical resources.
• Lead client operational status reviews, build relationships, and ensure client satisfaction with Managed Services.
• Assist with commercial documentation, track project run rates, and identify relationship expansion opportunities.

TTEC Digital pioneers engagement and growth solutions to fuel exceptional customer experience (CX). It has over 1,800 employees. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

• Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
• Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
• Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.

Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

• Provide remote laptop and user support to our global team to troubleshoot system and network problems.
• Use Salesforce to log, update, and resolve support tickets in a timely manner.
• Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.

Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.

• Manage day-to-day operations across DTC, Amazon, retail, wholesale, and 3PL partners.
• Maintain high data accuracy across core systems and build scalable SOPs and dashboards.
• Drive cross-functional marketplace initiatives with clear timelines and accountability.

TUSHY's mission is to change the way people think about bathroom hygiene by building thoughtful, category-defining products that challenge convention. We're a fast-growing omnichannel ecommerce brand operating as a lean, highly collaborative team that values clear communication, ownership, and strong execution.

• Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
• Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.

• Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
• Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
• Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.

Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.

• Own daily coordination and follow-through across all FC Problem Solver tasks.
• Manage and maintain the intake and ticketing workflow by prioritizing incoming requests.
• Track, verify, and close operational tasks accurately while proactively escalating blockers.

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.

• Drive measurable improvements in efficiency, customer experience, and cost-to-serve across Global Services functions including Service Coordination, Remote Technical Support, On-Site Technical Support, and Parts & Materials.
• Establish and enforce operating norms, manage KPI and SLA frameworks, and use Lean/CI tools to reduce waste and improve service delivery workflows.
• Partner with service leaders, business units, and IT to align operating models and ensure service operations are supported by effective systems, data, and governance.

Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems for professional, college, and high school sports venues, businesses, and public spaces. The company offers competitive compensation and meaningful benefits in a culture that values learning, growth, and teamwork.

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Coordinate with the VCC Support teams for remote technical support, downtime reporting.

Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.

• Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues.
• Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime.
• Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance.

This role supports a partner company’s IT function, focusing on responsive technical support to end users. They are a growing organization with a collaborative, fast-paced environment and supportive IT leadership.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.

Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.

• Lead and develop a team of Operations Supervisors across frontline and escalation functions.
• Own performance against key operational metrics including service levels, quality, and customer satisfaction.
• Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.

Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.

• Own the full corporate IT environment and ensure performance and reliability.
• Assess current IT operations, identify gaps, and build a roadmap to a scalable baseline.
• Lead and restructure the IT team, set clear expectations, and develop people.

Pine's portfolio company is a global ERP consulting firm that helps manufacturers run better. For over 30 years, they’ve been the go-to partner for companies in complex, regulated industries. The business is growing, and their internal infrastructure needs to keep pace.

• Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
• Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
• Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.

Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.