Provide advanced Tier 2 technical support for escalated issues, including macOS, networking, Google Workspace, and Microsoft 365.
Manage user onboarding, device setup, MDM tools like Jamf or Intune, and coordinate laptop logistics.
Act as the main client-facing point of contact, communicating solutions clearly and owning the full ticket lifecycle.
Solvo Global is a company that provides tech solutions in modern, fast-paced environments. They are a growing organization with a focus on remote work and startup culture, emphasizing high-quality client experience.
Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.
Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.
Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.
Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.
Manage corporate IT systems and provide tier 1 & 2 troubleshooting for hardware and software in a remote environment.
Use Jira ticketing system to support staff and ensure security of data including MFA and SSO.
Support audio/video issues using Zoom and maintain inventory stock.
N-Power Medicine aims to reinvent clinical trials by integrating them with clinical practice to bring therapies to patients faster. It is a well-funded, rapidly growing company with a multi-disciplinary team that values generosity, curiosity, and humility.
Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Troubleshoot operating systems and software applications across the organization.
Respond to and resolve trouble tickets in a timely manner.
Manage user accounts and permissions, primarily through Okta.
Binance.US is a licensed and regulated U.S. crypto platform providing secure access to over 190 cryptocurrencies. It is a remote-first team of innovators building the bridge between traditional finance and Web3, committed to financial freedom and compliance.
Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
Use Jamf Pro and Workspace One to manage, configure, and secure devices; assist with Google Workspace tools.
Collaborate with U.S.-based IT and Security teams; participate in onboarding, offboarding, and documentation tasks.
GoGuardian provides award-winning K-12 learning solutions to promote effective teaching and student safety. The company is a mission-driven remote team with diverse employees focused on outcomes and continuous improvement.
Own day-to-day IT operations and end user services across a globally distributed workforce, delivering exceptional support and managing hardware lifecycle.
Administer identity platforms including Google Workspace, AWS IAM, and SSO, implementing least-privilege access models and performing periodic access reviews.
Partner with Security, Compliance, and Legal to maintain secure operations aligned with SOC 2, ISO 27001, and PCI DSS, while building scalable processes from the ground up.
Hamsa is building the operating system for global finance through an AI-enabled Unified Ledger that connects the world's largest financial institutions. With $400B on platform in 2025 and backing from top-tier investors, our global team operates across the US, APAC, EU, and LATAM, scaling rapidly to reshape the financial system.
Own day-to-day IT support and endpoint operations for a distributed team.
Administer identity and access workflows in Okta and manage endpoint fleet with Workspace ONE.
Partner with Security and Engineering to build secure, low-friction internal systems.
LiveKit provides the infrastructure layer for real-time AI, enabling AI to see, hear, and speak. With over 300,000 developers and 5,000+ companies, they've raised $181M from top investors and are growing fast.
Lead a globally distributed IT team managing SaaS environments, macOS endpoints, and security compliance.
Oversee core tools like Okta, Google Workspace, and Slack while driving strategic improvements autonomously.
Embed a security-first mindset and champion exceptional customer service for internal employees.
Lyra Health is the leading provider of mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and employs a distributed team across multiple countries with a focus on technology and operational excellence.
Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.
Execute onboarding, offboarding, and access management in Okta, and administer the Mac fleet in Kandji.
Maintain IT asset inventory and lifecycle, and adhere to security and compliance processes for SOC 2, ISO 27001, and HIPAA.
Forma provides a global lifestyle benefits platform that enables companies to offer competitive benefits packages with more employee choice and flexibility. Forma serves hundreds of renowned companies and nearly 1 million employees worldwide, and has been recognized as a Great Place to Work.
Own the technical infrastructure supporting day-to-day operations across internal tools, marketing tech, and workspace management.
Manage Monday.com workspace design, automations, and user onboarding across multiple brand boards and team workflows.
Administer the martech stack including subscription management, cost tracking, user provisioning, and tool integrations.
Valerie is a multi-brand company that manages internal tools, marketing technology, and workspace operations to scale brands. They operate as a startup or scale-up environment, currently growing the team with a focus on systems thinking and execution.
Serve as the primary IT service desk contact, managing support requests from global employees.
Administer user lifecycle management, deploy workstations, and troubleshoot remote access solutions.
Leverage AI tools to analyze applications and build automations to streamline IT workflows.
Strike is a Bitcoin company that enables users to buy and sell bitcoin, pay bills, and borrow against their holdings. It operates in over 100 countries and is building a better financial system powered by Bitcoin, with a focus on a fast-paced startup culture.
Serve as the primary gatekeeper for the global IT deployment queue, ensuring timely assignment and resolution of tickets.
Manage regional service partners and vendors to maintain global operational standards and SLAs.
Optimize hardware lifecycle and inventory data integrity across international hubs.
ComputerCare provides global IT deployment and asset lifecycle management services. They are an equal opportunity employer with a focus on diversity and inclusion.
Lead a globally distributed End User Services team to deliver exceptional support across all time zones.
Drive operational excellence through automation, AI, and self-service to scale support efficiently.
Partner with People Operations and Security to ensure seamless onboarding and tooling lifecycle management.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve security. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture where AI is a core productivity multiplier and every voice is valued.
Serve as the first point of contact for IT support, triaging tickets and resolving Tier 1/2 issues across macOS and Windows endpoints and SaaS tools.
Lead IT knowledge management by building structured documentation for human readers and AI assistants in Confluence and the helpdesk.
Grow into Tier 2 systems administration of Okta, Google Workspace, Slack, Atlassian, and other SaaS platforms.
Updater is a leading technology platform helping major brands acquire and retain customers at scale, transforming fragmented purchasing workflows into seamless automated experiences. The company has raised over $450 million from investors like SoftBank Capital and Vista Credit Partners, and fosters a culture of innovation and growth.
Lead administration, optimization, and security of all SaaS applications including Microsoft 365 and Google Workspace.
Manage IAM policies, enforce Zero Trust principles, and implement automation solutions using Power Automate or Zapier.
Collaborate with Security, Compliance, and HR teams to ensure secure employee onboarding, offboarding, and audit readiness.
Veta Virtual is a hiring platform connecting talent with high-growth clients in the fintech and cryptocurrency industry. The company offers a competitive USD salary, performance incentives, and a fully remote, collaborative culture in a fast-paced global environment.
Run day-to-day IT help desk for ~75 employees, resolving 75+ tickets per week across software access, account provisioning, and laptop issues.
Own the full laptop lifecycle from vendor pricing to deployment and retrieval.
Build automations and internal tools using LLM APIs to streamline IT workflows.
Frontier is a subsidiary of Fresh Prints that helps companies build full-time, cross-functional teams abroad. The company is fully-remote with around 150 employees, mostly in India and the Philippines.
Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.
Own and maintain the OPEX Asana workspace, including project structure, portfolio views, custom fields, and automations.
Build and manage Google Workspace architecture for the team, enforcing clean folder structures and access permissions.
Configure and optimize AI productivity tools, Slack integrations, and ensure all systems are running smoothly and up to date.
ALU provides higher education for a higher purpose, empowering students to declare missions instead of majors and develop real-world skills through peer-led learning. They have a world-class faculty and staff dedicated to igniting positive impact across Africa and beyond, fostering an open and secure environment.