Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
Use Jamf Pro and Workspace One to manage, configure, and secure devices; assist with Google Workspace tools.
Collaborate with U.S.-based IT and Security teams; participate in onboarding, offboarding, and documentation tasks.
GoGuardian provides award-winning K-12 learning solutions to promote effective teaching and student safety. The company is a mission-driven remote team with diverse employees focused on outcomes and continuous improvement.
Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.
Execute onboarding, offboarding, and access management in Okta, and administer the Mac fleet in Kandji.
Maintain IT asset inventory and lifecycle, and adhere to security and compliance processes for SOC 2, ISO 27001, and HIPAA.
Forma provides a global lifestyle benefits platform that enables companies to offer competitive benefits packages with more employee choice and flexibility. Forma serves hundreds of renowned companies and nearly 1 million employees worldwide, and has been recognized as a Great Place to Work.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Troubleshoot operating systems and software applications across the organization.
Respond to and resolve trouble tickets in a timely manner.
Manage user accounts and permissions, primarily through Okta.
Binance.US is a licensed and regulated U.S. crypto platform providing secure access to over 190 cryptocurrencies. It is a remote-first team of innovators building the bridge between traditional finance and Web3, committed to financial freedom and compliance.
Design, implement, and maintain secure macOS workstation images and enterprise device management configurations for a federal agency client.
Deploy and manage Apple Business Manager and JAMF Pro for macOS device enrollment, configuration profiles, and compliance enforcement.
Produce and maintain engineering documentation, runbooks, and change records for all macOS endpoint configurations.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a focus on end-to-end managed IT services.
Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues.
Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime.
Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance.
This role supports a partner company’s IT function, focusing on responsive technical support to end users. They are a growing organization with a collaborative, fast-paced environment and supportive IT leadership.
Serve as primary Tier 1 support for end users across a cloud-based platform environment, handling access requests, device troubleshooting, and ticket triage.
Triage development team tickets for broken pipelines, dashboard questions, and log investigation using JIRA Service Management.
Pair with senior engineers during low-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices.
Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. The company consists of innovators, software engineers, and veterans with decades of federal market experience.
Own the employee technology experience end to end in a primarily Mac environment.
Manage the full MacBook fleet: procurement, provisioning, and decommissioning.
Administer Okta and identity lifecycle: provisioning, MFA, and SSO integrations.
Raya enriches lives by fostering relationships through quality, in person interactions. This is their first dedicated IT team member, it seems they have a collaborative culture.
Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.
Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.
Own IT help desk end-to-end, including equipment provisioning and break-fix.
Manage and mature the productivity stack, such as Google Workspace and Slack.
Ship an IT strategy and capability roadmap within your first 90 days.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk with backing from leading investors and a team of 200+ people.
Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.
Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.
Serve as primary IT contact, handling hardware/software support, account management, and remote troubleshooting for a remote-first team.
Assist with compliance evidence collection and control testing for SOC 2, GDPR, and PCI obligations.
Maintain accurate audit-ready records, asset inventory, and documentation while supporting off-hours maintenance and small projects.
Velora unifies Aplos, Raisely, and Keela to help nonprofits thrive with fundraising, donor management, and financial tracking. We serve over 15,000 nonprofits globally and operate as a remote-first team with a mission to make nonprofit work easier and more impactful.
Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.
Administer Okta, implement SSO, manage onboarding/offboarding, and build automation workflows.
Optimize SaaS spend by monitoring license utilization and identifying rightsizing opportunities.
Provide IT support, manage user accounts, and enhance Mac experience for a remote team.
Zapier builds automation tools to make work more efficient and productive, helping millions of people build businesses. They are a remote-first company with a globally distributed team and a commitment to diversity and inclusion.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Provide first-line technical support to end-users via phone, email, and chat.
Diagnose and resolve hardware, software, and network connectivity issues.
Document and track incidents using ServiceNow, escalating complex issues as needed.
XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.