Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools.
Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, and device setup.
Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, and asset record accuracy.
Our partner is looking for an IT Support Specialist based in the United States. You will join a fast-paced, mission-driven technology environment where reliable IT operations are essential to enabling highly distributed teams working across complex, security-sensitive environments.
Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues.
Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime.
Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance.
This role supports a partner company’s IT function, focusing on responsive technical support to end users. They are a growing organization with a collaborative, fast-paced environment and supportive IT leadership.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Administer core IT systems including MDM, Google Workspace, and identity management with a focus on NIST and CMMC compliance.
Lead IT projects from scoping through execution, such as SaaS tool rollouts and endpoint compliance initiatives.
Provide Tier 2 and Tier 3 helpdesk support and manage endpoint lifecycle and user access workflows.
Defense Unicorns delivers secure software solutions for federal customers by streamlining software delivery. Their team consists of innovators, software engineers, and veterans with decades of experience in the federal market.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Execute Risk & Compliance initiatives, manage privacy and security projects, and ensure alignment with organizational goals.
Identify and mitigate operational, IT, and data privacy risks by partnering with cross-functional teams.
Build and improve compliance frameworks, policies, and procedures aligned with regulations like PIPEDA, COPPA, and GDPR.
BIS Safety Software is a SaaS company that helps organizations manage safety, learning, and compliance through innovative software solutions. Founded in 2006, the company is headquartered in Sherwood Park, Alberta, and offers an Employee Stock Ownership Plan (ESOP) with a culture emphasizing humility and contribution over hierarchy.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Own IT help desk end-to-end, including equipment provisioning and break-fix.
Manage and mature the productivity stack, such as Google Workspace and Slack.
Ship an IT strategy and capability roadmap within your first 90 days.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk with backing from leading investors and a team of 200+ people.
Design, implement, and maintain secure macOS workstation images and enterprise device management configurations for a federal agency client.
Deploy and manage Apple Business Manager and JAMF Pro for macOS device enrollment, configuration profiles, and compliance enforcement.
Produce and maintain engineering documentation, runbooks, and change records for all macOS endpoint configurations.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a focus on end-to-end managed IT services.
Design and maintain secure workstation images for macOS and Windows, including VDI and remote access configurations.
Engineer endpoint configuration baselines using Ivanti, KACE, Microsoft Intune, and Windows Autopilot to enforce compliance.
Manage OS and application patch management processes, and maintain endpoint logging and telemetry for SIEM and EDR platforms.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions with a diverse and rewarding culture.
Serve as primary Tier 1 support for end users across a cloud-based platform environment, handling access requests, device troubleshooting, and ticket triage.
Triage development team tickets for broken pipelines, dashboard questions, and log investigation using JIRA Service Management.
Pair with senior engineers during low-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices.
Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. The company consists of innovators, software engineers, and veterans with decades of federal market experience.
Provide first-line technical support to end-users via phone, email, and chat.
Diagnose and resolve hardware, software, and network connectivity issues.
Document and track incidents using ServiceNow, escalating complex issues as needed.
XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.
Provide front-line technical support for a large enterprise IT environment, answering and resolving incoming service desk contacts via voice and digital channels using Amazon Connect and Salesforce Service Cloud Voice.
Document incidents and requests accurately, escalate per defined ITSM procedures, and meet service-level targets for response, resolution, and customer satisfaction.
Contribute to knowledge base articles and continuous improvement of support processes, following ITIL-aligned processes for incident, request, and escalation management.
FormativGroup operates within the critical middle layer of business technology, connecting infrastructure to business processes for the middle market. They employ specialists with deep technical expertise across cloud architecture, system integration, AI, and data strategy to unify fragmented systems.
Manage IT audit and assurance engagements, including SOC 1, SOC 2, SOC 3, SOC for Cybersecurity, HITRUST, HIPAA, and other compliance assessments.
Collaborate with senior team members and Partners on risk assessments, audit planning, and reporting.
Lead day-to-day engagement activities, providing guidance, oversight, and feedback to staff and seniors.
Insight Assurance is a global audit firm transforming how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, they are one of the fastest-growing global audit firms with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC.
Manage L1 escalations, access provisioning, and complex technical requests within set SLAs.
Take full ownership of identity and access governance, onboarding/offboarding, and incident response.
Drive automation of manual processes using scripts, APIs, and integration tools like Zapier or n8n.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through a fast, accessible checkout experience. The company has 160+ product team members distributed across Europe and is recognized for its 4.9/5 product rating and work with leading global NGOs.
Own end-to-end payroll remittance operations including corrections and overpayments, resolving cases within SLA.
Serve as escalation point for complex union and agency issues, identifying root causes and coordinating resolution.
Mentor team members on complex remittance and compliance matters, and maintain SOPs for operational processes.
Wrapbook provides a unified payroll platform for production teams, connecting accounting, cast, and crew in one place. The growing team of 250+ people across the USA and Canada is backed by top investors like Andreessen Horowitz and has raised $130M, with a culture that blends creativity and technology.