Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Lead a team covering corporate systems, employee device lifecycles, helpdesk queues, and internal tooling development.
Handle corporate security initiatives and compliance checks in an employee-enabling way.
Help define the wider internal AI rollout, enablement, and security strategy across teams.
Grafana Labs is a remote-first, open-source powerhouse, with over 20M users of Grafana. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment, scaling fast and staying true to its open-source legacy and a global collaborative culture.
Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
Improve onboarding/offboarding workflows and automate where possible
Create and maintain documentation and internal knowledge bases
Handshake was founded with the belief that everyone deserves a path to a great career. Today, they power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions and have grown from $0 to ~$1B run rate.
Design, deploy, and maintain business-critical corporate systems and SaaS platforms.
Build and configure AI-driven workflows and automations using tools like ChatGPT and custom development.
Partner with Security and IT Operations to enforce policies and compliance across corporate systems.
Vanta is a trust management platform that helps businesses monitor and prove their security continuously. It offers a collaborative, inclusive culture with a talented team spread across offices in multiple countries.
Own the full corporate IT environment and ensure performance and reliability.
Assess current IT operations, identify gaps, and build a roadmap to a scalable baseline.
Lead and restructure the IT team, set clear expectations, and develop people.
Pine's portfolio company is a global ERP consulting firm that helps manufacturers run better. For over 30 years, they’ve been the go-to partner for companies in complex, regulated industries. The business is growing, and their internal infrastructure needs to keep pace.
Improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience.
Develop plans and execute our IT strategy, ensuring the highest quality standards across all projects, and communicating clearly and proactively to bring stakeholders along with you.
Manage our IT MSP towards constant improvement.
Ophelia is a healthcare startup that provides FDA-approved medication and clinical care through a telehealth platform to individuals with OUD. They are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Lead, coach, and grow the Global Help Desk team, including ownership of end-user support.
Manage onboarding and offboarding operations, ensuring employees are provisioned and deprovisioned efficiently and securely.
Oversee endpoint management practices, including laptop provisioning, asset tracking, patching, device compliance, and MDM administration.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.
Own the employee technology experience end to end in a primarily Mac environment.
Manage the full MacBook fleet: procurement, provisioning, and decommissioning.
Administer Okta and identity lifecycle: provisioning, MFA, and SSO integrations.
Raya enriches lives by fostering relationships through quality, in person interactions. This is their first dedicated IT team member, it seems they have a collaborative culture.
Act as the voice of the ITM business unit, providing input into product roadmap
Partner with Sales leadership to track pipeline, forecast, and win/loss trends
Explore and drive GTM and solution partnerships, especially related to compliance and inspection workflows
First Due provides fire and EMS agencies with software solutions. They have an end-to-end platform to empower them to run safer, smarter, and more effective operations.
Provide technical support for hardware, software, systems access, and collaboration tools.
Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.
INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
Lead technical implementation, including integrations, configuration, and security reviews.
Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.
1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.
Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.
Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready.
Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods.
Equip is a virtual eating disorder treatment program that aims to ensure everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has a highly-engaged, passionate, and diverse culture, operating in all 50 states and partnering with most major health insurance plans.
Own the endpoint security and insider risk programs.
Operate and mature the core corporate security stack.
Translate policy into enforced technical controls and investigate insider risk signals.
Branch empowers workers with financial freedom by accelerating payments and providing accessible, free financial services. They are committed to building inclusive, transparent, and frictionless financial products and value a diversity of opinions and working styles.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Responsible for understanding the relationships and desired outcomes established during the sales process.
Building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
Shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. At 1Password, they believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
Own Nexthink's most important and complex enterprise relationships.
Drive renewals, expand platform adoption, and build multi-threaded, CxO-level relationships.
Connect Nexthink's capabilities to reducing IT costs and improving employee productivity.
Nexthink is the leader in Digital Employee Experience, giving enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.