What we're looking for:
- 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering.
- 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions.
- Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs).
Leadership & Team Development:
- Demonstrated ability to build, scale, and lead multi-layered, high-performing technical onboarding teams.
- Experience leading through organizational change, driving adoption of new roles, processes, and tools.
- Experienced in managing managers and senior ICs, including succession planning and leadership development.
Customer & Cross-Functional Collaboration:
- Senior, trusted partner to Customer Success, Sales, Sales Engineering, Technical Account Management, Support, and Product leadership.
- Able to align stakeholders across functions and levels, including executive audiences.
- Customer centric leader with a strong focus on value realization, long term relationships, and scalable outcomes.
1Password
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. At 1Password, they believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.