Responsible for understanding the relationships and desired outcomes established during the sales process.
Building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
Shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust.
Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
Lead technical implementation, including integrations, configuration, and security reviews.
Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.
1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.
Act as a strategic technical advisor and trusted partner to our Enterprise sales team and customers.
Craft solutions that align 1Password’s capabilities with customer challenges and goals.
Mentor peers, sharing knowledge to uplevel both technical expertise and soft skills across the Solutions Engineering team.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience and have over 180,000 businesses as customers.
Drive executive alignment, long-term value realization, and durable net revenue retention.
Operate as a senior security advisor to CISOs and executive leadership teams.
Influence multi-year account strategy, shape complex renewals and expansions.
1Password is building the foundation for a safe, productive digital future. They are ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. They have surpassed $400M in ARR and have over 180,000 businesses using their product.
Lead and mentor a team of Resident Engineers dedicated to managing platforms for our top-tier customers.
Act as the primary point of contact post-implementation, taking a critical role in issue management to expedite customer resolutions and ensure satisfaction.
Foster a trusted advisor relationship with customer partners and executive sponsors, driving product adoption and ensuring the solution delivers full business value.
Armis is a cyber exposure management and security company that protects the entire attack surface and manages an organization's cyber risk exposure in real time. Armis is a privately held company headquartered in California that secures Fortune 100, 200 and 500 companies.
Conduct a review of the onboarding playbook and implement a streamlined, automated version.
Manage, coach, and upskill a team of Onboarding Specialists.
Partner with Sales and Customer Success to ensure seamless handoffs and long-term health.
Steer provides a suite of software tools for automotive repair shops, combining various tools into one platform. They offer a CRM marketing suite with features like text messaging, email automation, and appointment reminders and have acquired AutoOps for scheduling software.
Lead clients through the entire implementation process.
Ensure a smooth and efficient onboarding experience.
Work closely with clients and internal teams to drive successful outcomes.
Rundoo helps businesses streamline their operations. They are a fast-paced startup focused on building lasting customer relationships and growing quickly.
Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects for existing customers.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.
Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.
Lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management.
Act as the final escalation point for complex IT Engineering and Helpdesk issues.
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience.
Judi Health offers solutions for employers and health plans, including Capital Rx, Judi Health™, and Judi®. Together with our clients, they’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Lead and grow high-performing platform engineering teams.
Set technical direction and drive multi-quarter platform initiatives.
Design and evolve internal platforms for product teams.
Vanta's mission is to help businesses earn and prove trust by making security continuous and verifiable. They empower companies to practice better security, automating security monitoring for compliance standards. Vanta has a kind and talented team.
Understand real security workflows across threat modeling, privacy, and vendor risk.
Integrate Clearly AI into those workflows alongside Jira, ServiceNow, Confluence, and GitHub.
Drive disciplined implementation from contract to production.
Clearly AI automates the most painful bottleneck in the enterprise: security and privacy reviews. We help security teams complete high-quality threat models, privacy impact assessments, and vendor risk evaluations in minutes instead of weeks. We are early and deeply technical, backed by Y Combinator and live with Fortune 500s and global brands.
Partner with Security Engineering, Risk, Product, and Infrastructure teams to bake security and compliance into the process.
Dive deep into the security stack to identify execution blockers and actively architect the technical solutions to implement them.
Define the technical milestones for high-stakes initiatives like Zero Trust and IAM overhauls, translating a broad vision into a precise execution roadmap.
Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company that is financially backed by investors such as BlackRock, TPG, and SoftBank.
Lead End-to-End Implementations, drive customer adoption & change management.
Build the implementation function, collaborate cross-functionally with Product, Engineering, and Customer Success.
Ensure successful customer launches and translate customer needs into actionable internal requests.
Multitude Insights builds modern tools for public safety agencies. They are backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County.
Lead and grow high-performing platform engineering teams that deliver reliable, scalable infrastructure and operational excellence for Vanta’s products and customers.
Set technical direction and drive multi-quarter platform initiatives spanning infrastructure reliability, security, scalability, and developer experience across shared systems and services.
Partner closely with product engineering, security, and engineering leadership to identify organizational needs and deliver scalable platform solutions.
Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful without it.
Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks.
Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. With a combination of training, software, and tools, they put people and safety first while protecting critical operations.