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Responsibilities:
- Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
- Use Jamf Pro and Workspace One to manage, configure, and secure devices; assist with Google Workspace tools.
- Collaborate with U.S.-based IT and Security teams; participate in onboarding, offboarding, and documentation tasks.
Qualifications:
- 1-2 years of IT support experience, ideally in a software company.
- Strong experience supporting macOS, WindowsOS, and using Jamf Pro and Workspace One.
- Familiarity with Google Workspace admin tools and cloud-based backup solutions.
Benefits:
- Competitive pay, health insurance, accident insurance, life insurance, and retirement savings plan.
- Paid annual leave, paid holidays, paid parental leave, paid leave for life events, and a paid year-end holiday break.
- Catalog of benefits including work from home funds, wellness checks, and more.
GoGuardian
GoGuardian provides award-winning K-12 learning solutions to promote effective teaching and student safety. The company is a mission-driven remote team with diverse employees focused on outcomes and continuous improvement.