Senior Manager, End User Services
Remote regions
North AmericaBenefits
Unlimited PTO
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Ownership and Strategy:
- Own the global Team Member technology experience from onboarding to daily operations.
- Set strategy for support delivery at scale across all regions.
- Report into IT leadership with cross-functional visibility.
Team Leadership:
- Lead, coach, and develop a globally distributed EUS team.
- Manage incident, request, problem, and change management with measurable SLAs.
- Represent the Team Member voice in cross-functional decisions.
Operational Excellence:
- Administer and improve core SaaS stack including Google Workspace, Slack, Okta, GitLab, Glean, and Zoom.
- Scale support through automation, self-service, and AI with measurable results.
- Own IT asset and SaaS lifecycle, vendor management, and license optimization.
GitLab
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve security. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture where AI is a core productivity multiplier and every voice is valued.