This is a high-impact, contractor role for someone who thrives in a fast-paced environment and can provide friendly, professional, and technically informed support to clinicians and administrative staff. You’ll handle frontline support requests, troubleshoot product issues, and serve as a vital link between users and our product/engineering teams. You’ll cover customer support operations during our critical service window: 7:00 AM to 6:00 PM EST, Monday through Friday.