Collaborate with U.S. government agencies and public sector customers to resolve complex GitLab issues in secure, air-gapped environments.
Perform deep technical investigations using Linux tooling and GitLab internals, tracing issues across infrastructure, application, and code paths.
Create clear documentation, build internal support tools, and participate in on-call rotations for compliance-focused deployments.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. Trusted by more than 50 million users and over 50% of the Fortune 100, GitLab fosters a high-performance, inclusive culture driven by values and continuous knowledge exchange.
Manage a team of Assigned Support Engineers providing enterprise relationship-based technical support.
Lead escalations across Engineering, Product, Sales, and Customer Success to resolve issues.
Partner with account teams to bring at-risk customers back to health and improve the ASE program.
GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Own first response and resolution for issues across Kubernetes clusters, GitLab and CI runners, VMs, standalone systems, and demo environments.
Convert recurring issues into automation, alerts, and runbooks so repeat incidents decline.
Perform routine operational work, including upgrades, patching, certificate renewals, and capacity checks.
d-Matrix is focused on unleashing the potential of generative AI to power the transformation of technology. The culture is one of respect, collaboration, and humility, with an inclusive team that values direct communication and execution.
Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Deliver GitLab-scoped engagements for enterprise and public sector customers as a subcontracting partner to GitLab.
Administer GitLab Self-Managed and Dedicated environments and lead migrations from legacy platforms.
Design CI/CD and DevSecOps pipelines and roll out GitLab Duo and Duo Agent Platform in cleared environments.
INflow Federal is a defense integrator engineering decision superiority for the Department of War and Intelligence Community. We deliver mission-critical AI/ML, software engineering, digital infrastructure, and cybersecurity capabilities on active DoW and IC programs, with cleared engineers across more than 20 states.
Provide technical support for complex infrastructure and platform issues across multiple channels.
Troubleshoot SaaS and self-hosted deployments, including IaC, Rego policies, networking, and TLS.
Collaborate with Product and Engineering teams to improve documentation and customer experience.
The company develops modern infrastructure orchestration technologies that help engineering teams manage cloud, Infrastructure as Code, and secure workflows. It maintains a remote-first, collaborative culture with an international team.
Provide frontline technical support for CI/CD build and release systems via Slack and ticketing tools.
Diagnose and resolve build failures, pipeline issues, dependency conflicts, packaging, and artifact problems.
Improve documentation, manage incidents, and collaborate with engineering teams to ensure reliable delivery.
The partner company is a global engineering organization that builds and operates critical CI/CD and release infrastructure for distributed teams. It fosters a remote-first, trust-based culture focused on collaboration, autonomy, continuous learning, and reliable software delivery.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Act as a strategic advisor to key customers, translating pre-sales command plans into actionable success plans and driving adoption of the GitLab DevSecOps platform.
Own a book of customers, acting as the primary liaison for questions and escalations while coordinating with Product Management, Engineering, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, guiding customers on Git workflows, CI/CD, and DevSecOps best practices to ensure long-term success.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Trusted by more than 50 million registered users and over half of the Fortune 100, GitLab fosters a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Deliver top-tier customer support and become an expert in Docker technologies, resolving complex platform-level issues.
Engage with enterprise customers and cross-functional teams to drive resolution and feed insights back into support.
Create best-in-class help content, participate in on-call rotations, and leverage AI tools responsibly.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Troubleshoot and resolve complex customer issues across SOVRA's contract lifecycle management applications.
Own customer cases end-to-end, tracking issues in Jira and Zendesk with clear communication.
Configure applications, import data, support upgrades, and help customers adopt the next-generation platform.
SOVRA is a leading public procurement platform serving over 7,000 government agencies and more than 1 million suppliers across North America. The company is a growing, mission-driven organization focused on transparency, efficiency, and innovation in the public sector.
Deploy and manage build systems, CI/CD pipelines, and cloud infrastructure such as AWS.
Drive work to completion using Jira in an Agile environment and support flight software design and release processes.
Collaborate with cross-functional engineers to deliver mission-critical software infrastructure and tools.
BlackSky is a real-time intelligence company providing satellite imagery, automated analytics, and high-frequency monitoring via its space-based platform. The global team is people-first, customer-focused, and fun, working with cutting-edge technology.
Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests.
Monitor customer platform health using existing observability tools and investigate Kubernetes-based deployments to identify root causes.
Document common issues and resolutions to build out internal runbooks and knowledge base.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. The company serves over 150 leading enterprises and Fortune 500 companies, including Booking.com, Uber, Siemens, and PepsiCo, and fosters a dynamic, autonomous culture.
Provide hands-on technical support and troubleshooting for cloud workloads across AWS, Azure, and GCP, including incident response and root-cause analysis.
Manage Linux-based systems, containers, CI/CD pipelines, and automation using tools like Docker, Kubernetes, Python, and GitLab.
Engage directly with customers to ensure reliable, secure, and scalable cloud operations, supporting migrations and performance optimization.
The company delivers managed cloud infrastructure and support services across AWS, Azure, and Google Cloud Platform for enterprise clients. It is a distributed, remote-first organization with a collaborative, learning-focused culture.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide relief and sustainable resolution to issues within the ServiceNow infrastructure.
Use software development, systems engineering, and networking expertise to prevent repeatable issues.
Drive monitoring, automation, and reliability initiatives to reduce incidents and improve performance.
ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help organizations work smarter. They serve 85% of the Fortune 500 and foster an AI-native culture where technology and talent are unstoppable together.