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Role Overview:
- Handle customer and internal user requests via chat, email, and occasionally phone in English.
- Provide consultations on Edge Cloud products and services, and perform technical diagnostics.
- Escalate complex issues and share knowledge to enhance team capabilities.
Qualifications:
- 1+ year of Technical Support experience and B2+ English.
- Strong networking knowledge (TCP/IP, DNS, traceroute) and hands-on Linux experience.
- Experience with API and monitoring tools such as Grafana.
Benefits:
- Flexible working hours and remote/hybrid/office options.
- Private medical insurance and additional vacation/sick leave days.
- Language classes and modern office space with amenities.
Gcore
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.