Customer Success Architect

Role Overview:

• Act as a strategic advisor to GitLab's most important customers, connecting the DevSecOps platform to business goals.
• Own a book of customers, driving adoption, retention, expansion, and satisfaction through ongoing strategic and technical engagement.
• Report into a Senior Manager within the North America Customer Success organization and coordinate with Product, Engineering, Sales, and Support.

What You'll Do:

• Translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
• Guide customers on DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
• Manage escalations and collaborate with internal teams to ensure customers navigate complex technical and organizational challenges.

What You'll Bring:

• Practical understanding of Git, branching strategies, and modern software development lifecycles.
• Working knowledge of CI/CD and DevSecOps practices, plus experience in customer success or post-sales roles.
• Strong communication, presentation, and organizational skills with analytical thinking and project management capabilities.