Senior Customer Success Architect
Remote regions
EuropeBenefits
Unlimited PTO
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What You'll Do:
- Partner with customers to turn desired business outcomes into actionable objectives.
- Own a book of assigned customers, focusing on adoption, retention, growth, and satisfaction.
- Act as GitLab liaison and program manage escalations.
What You'll Bring:
- Knowledge of Git, SDLC, CI/CD, and DevSecOps.
- Experience in customer success or post-sales with direct customer advocacy.
- Strong communication, analytical, and project management skills.
About the Team:
- The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity.
- Maintains strong customer relationships and business alignment.
GitLab
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With more than 50 million users and trust from over 50% of the Fortune 100, our high-performance culture is values-driven and embraces AI as a core productivity multiplier.