Senior Customer Success Engineer
Remote regions
JapanBenefits
Unlimited PTO
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About the Role:
- Serve as a trusted technical advisor, partnering with customers across APJ to improve adoption and unblock implementations.
- Align technical recommendations with customer goals and account plans to support renewals and expansion.
What You'll Do:
- Provide on-demand technical consultancy and solution guidance through video calls and written channels.
- Plan and lead customer workshops, demos, and enablement sessions that build confidence and drive adoption.
What You'll Bring:
- Experience providing technical consultancy and solution guidance, with a hands-on background in software development or systems engineering.
- Strong communication and collaboration skills, with the ability to explain complex technical topics clearly.
How GitLab Supports You:
- Flexible Paid Time Off, Team Member Resource Groups, and Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund and Parental Leave to support your professional and personal life.
GitLab
GitLab is an intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and improve operational efficiency. With more than 50 million registered users and trust from over 50% of the Fortune 100, GitLab fosters a high-performance, remote culture that embraces AI and continuous knowledge exchange.