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What you’ll do:
- Lead structured Accelerator programs from discovery through measurement.
- Guide customers on best practices for using the GitLab platform.
- Own a book of customers and drive adoption, retention, expansion, and satisfaction.
What you’ll bring:
- Practical understanding of Git, branching strategies, and modern software development lifecycles.
- Experience guiding customers through technical or architectural decisions in complex enterprise environments.
- Background in customer success, post-sales, or professional services roles focused on adoption and retention.
About the team:
- Part of GitLab’s Customer Success organization, focused on helping customers align the GitLab platform with their business objectives.
- Work in an all-remote, asynchronous way, coordinating across time zones to support strategic accounts.
- Collaborate closely with Product Management, Engineering, Sales, Support, and Professional Services.
Benefits:
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
GitLab
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.