Customer Success Architect

What You’ll Do:

• Partner with customers to turn desired business outcomes into actionable objectives.
• Act as the GitLab liaison for questions, issues, or escalations, working with cross-functional teams.
• Own a book of assigned customers, focusing on adoption, retention, and overall satisfaction.

What You’ll Bring:

• Understanding of Git and typical branching strategies.
• Knowledge of software development lifecycle and development pipeline.
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention.

About the Team:

• The Customer Success Architect team focuses on hands-on technical enablement, adoption, utilization and maturity.
• The team maintains strong customer relationships and business alignment.