Owns a book of Enterprise and Government customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business and technical engagement.
Serves as the senior post-sales strategic, business and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts.
Translates ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders.
GitLab is an intelligent orchestration platform for DevSecOps. More than 50 million registered users and 50% of the Fortune 100 trust GitLab to ship better, more secure software, and the company has a high-performance culture driven by values and continuous knowledge exchange.
Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation.
Remove barriers to adoption and provide tailored guidance to help customers achieve their desired outcomes.
Monitor customer health, identify expansion opportunities, and partner with Sales on renewals and upsells.
Coder is an AI software development company that empowers teams to build software faster through the collaboration of AI coding agents and human developers. As a startup, they provide a self-hosted AI Development Environment that enables secure, governed deployment of autonomous coding agents at scale.
Help customers install, migrate, configure, and adopt GitLab through technical delivery, training, and advisory services.
Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively.
Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million registered users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.
Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
Collaborate with Account Executives and regional sales teams across MENA to shape and execute account strategies that support new customer acquisition and expansion.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
You'll lead a distributed team of intermediate and senior Solutions Architects supporting Enterprise customers in the East sales territory.
You'll coach and mentor team members through regular feedback and skills development in technical and consultative areas.
You'll guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better software faster. With over 50 million registered users and more than 50% of the Fortune 100 as customers, we foster a high-performance culture driven by our values and continuous collaboration.
Contribute production-quality code to GitLab's product, developing bug fixes, features, and integrations to resolve strategic customer blockers.
Act as a technical steward for high-impact customer challenges, coordinating across teams to diagnose and resolve complex issues.
Drive AI adoption and agentic SDLC practices with strategic customers, creating reusable patterns and product improvements.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, we foster a high-performance culture driven by our values, AI adoption, and continuous knowledge exchange.
Manage a portfolio of strategic accounts across the customer lifecycle, from onboarding to renewal.
Build relationships as a trusted advisor to drive continued value from Akuity's products and services.
Partner with sales to drive renewals, expansions, and up-sell opportunities.
Akuity provides an end-to-end GitOps platform for managing Kubernetes clusters, helping DevOps and Platform Engineering teams ship software faster and more reliably. Founded in 2021, we are a startup with a culture grounded in humility, authenticity, and diversity.
Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Take ownership of assigned customer relationships and expand Axway’s footprint by maximizing upsell opportunities and minimizing churn.
Establish and monitor KPIs like net revenue retention, deliver periodic reports, and maintain comprehensive customer success plans.
Collaborate with internal teams and host customer business reviews to drive adoption and innovation.
Axway is a pioneer in enterprise integration, empowering organizations to achieve digital transformation with secure, mission-critical software. With 25 years of experience, a presence in 100 countries, 11,000+ customers, and over 1,400 professionals globally, they foster a culturally rich, globally connected community.