Provide on-demand technical consultancy and solution guidance via Zoom and written channels to help customers implement GitLab solutions for DevSecOps workflows.
Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion, partnering with Account Executives and Renewals Managers.
Plan and lead customer workshops, demos, and enablement sessions, while mentoring team members and contributing to scalable enablement through documentation and technical content.
Lead structured Accelerator programs from discovery through measurement, including defining outcomes, establishing baselines, and documenting results.
Guide customers on best practices for using the GitLab platform, including Git workflows, CI/CD, and DevSecOps adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and satisfaction through ongoing strategic and technical engagement.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead technical discovery, demonstrations, and validation to showcase how GitLab's AI-powered DevSecOps platform meets customer requirements across the software development lifecycle.
Own the technical evaluation process, including solution design, proofs of concept, workshops, and tenders, while collaborating with Account Executives on enterprise account strategies.
Build trusted relationships with technical practitioners and business leaders, guiding them through GitLab-supported transformation and representing the voice of the customer to product management.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture driven by values and continuous knowledge exchange.
Act as a trusted advisor to U.S. government customers, guiding them through technical evaluation and adoption of the DevSecOps platform.
Collaborate with sales and cross-functional teams to shape account strategies, deliver demos, and run proof-of-concept projects.
Maintain expertise in GitLab and modern software practices, create reusable assets, and serve as a customer advocate to influence product roadmap.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as clients, GitLab fosters a high-performance, value-driven culture that embraces AI and continuous knowledge exchange.
Lead technical direction of customer engagements from scoping through delivery, designing architectures and implementation plans for GitLab infrastructure.
Coordinate implementation work across GitLab Professional Services and partner consultants, supporting deployments in cloud and on-premises using Terraform, Ansible, and the GitLab Environment Toolkit.
Provide DevOps and DevSecOps consulting, create reusable delivery kits and documentation, and share product release updates to ensure consistent outcomes.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, the company fosters a high-performance, values-driven culture focused on innovation and collaboration.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.
Lead the design and implementation of secure enterprise solutions for Professional Services clients across AMER.
Assess complex security architectures and guide migrations to GitLab security capabilities, including CI/CD and compliance frameworks.
Provide technical leadership throughout the engagement lifecycle, from pre-sales scoping to delivery and enablement.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With more than 50 million registered users and 50% of the Fortune 100 as customers, GitLab fosters a high-performance, all-remote culture driven by values and continuous learning.