Director, Customer Success, EMEA

What you will do:

• Set the regional customer-success strategy and translate GitLab’s customer-outcomes strategy into a clear EMEA plan for CSMA and CSE.
• Build strong alignment between CSMA relationship leadership and CSE technical expertise, with clear roles, handoffs, and escalation paths.
• Drive adoption, outcomes, and GitLab platform value by making product adoption and verified customer outcomes the centre of the operating model.

What success looks like:

• Customers achieve measurable outcomes and progress through their intended GitLab use cases.
• Adoption, customer health, renewal risk, and expansion signals are visible, accurate, and acted on early.
• EMEA improves time-to-value, retention health, customer advocacy, and expansion influence.

What you bring:

• Significant leadership experience in Customer Success, Customer Experience, or related post-sales function in enterprise SaaS.
• Experience leading both customer-facing relationship teams and technical customer-facing teams through managers.
• Strong operational discipline, including forecasting, capacity planning, KPI design, and data quality.