Senior Manager, Customer Success Management - EMEA/APJ

What you'll do:

• Build, lead, and mentor a team of CSMs to foster a high-performance, customer-centric culture.
• Design and execute segment-specific strategies for Enterprise customers, ensuring consistent customer journeys.
• Drive proactive outreach and intervention based on data insights to improve retention and growth.

What we're looking for:

• 4+ years in Customer Success or Technical Account Management with people management experience.
• Experience supporting Enterprise customers with high-touch models, ideally in Cybersecurity or DevOps.
• Strong operational mindset with a track record of driving retention and growth in a metrics-driven environment.

About Us:

• We are customer obsessed, focusing on delivering value and solving problems.
• We have a bias for intentional action, prioritizing and iterating quickly.
• We trust each other, assume good intentions, and enjoy the journey while solving important problems.

Benefits:

• Flexible Remote-First culture with coworking stipends and bi-annual summits.
• 100% covered health, vision, and dental insurance for you and dependents.
• Unlimited flexible time off and 18 weeks paid parental leave for birthing parents.