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Your Responsibilities:
- Leading, coaching, and developing a team of Customer Success Managers across EMEA.
- Ensuring customers successfully go live and continue to see measurable value from Constructor’s product.
- Driving high standards of customer experience, adoption, and engagement across the region.
Requirements:
- Several years of experience working directly with customers and large, complex organisations in a technical environment.
- Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.
- Strong technical curiosity and the ability to confidently discuss product functionality with both technical and non-technical stakeholders.
Benefits:
- Leave Package and Work From Home options.
- Training & Development and Stock Option Plan.
- Paid Time Off included.
Constructor
Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.