Customer Success Manager

About the Role:

• Manage high-value strategic accounts across EMEA within a cutting-edge AI and data infrastructure environment.
• Take ownership of customer adoption, retention, and expansion while helping organizations achieve measurable business outcomes.
• Act as a trusted advisor, building relationships with both executive stakeholders and technical teams.

Responsibilities:

• Own customer success across strategic accounts, focusing on adoption, retention, customer satisfaction, and expansion.
• Lead customer onboarding and adoption through tailored success plans aligned with customer objectives.
• Conduct regular Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to demonstrate ROI and track progress.

Requirements:

• At least 5 years of experience in customer-facing roles involving customer engagement and technical training.
• Strong technical troubleshooting and root-cause analysis skills, with the ability to diagnose complex issues.
• Experience with ticketing platforms like JIRA, Zendesk, and practical knowledge of programming languages such as C++, Java, or JavaScript.

Benefits:

• Fully remote position within Europe, aligned with the CEST time zone.
• Opportunity to work at the intersection of AI, data infrastructure, and enterprise technology.
• Exposure to strategic enterprise accounts and senior-level stakeholders across EMEA.