Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Manage the full customer lifecycle from onboarding to long-term adoption.
Build strong relationships with key stakeholders and act as a strategic advisor.
Monitor customer health, identify risks, and drive expansion opportunities.
The company provides a modern SaaS platform that helps organizations maximize value. It is a fast-growing, remote-friendly company with a focus on equal opportunity and diverse perspectives.
Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Manage a portfolio of conferencing customers across the U.S. and Europe as the primary relationship owner.
Drive client renewals and identify expansion opportunities through consultative selling and cross-functional collaboration.
Work closely with Product, Design, Engineering, and Sales to influence the roadmap and support enterprise opportunities.
Our partner is a technology company that helps professional and scientific communities connect, share knowledge, and accelerate innovation. They operate with a highly collaborative, globally distributed team.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Maintain stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
Investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
Act as a technical bridge between customers, technical account teams, and Engineering to turn findings into actionable solutions.
Jobgether uses an AI-powered matching process to streamline job applications. It is an inclusive equal-opportunity workplace that processes applications quickly and fairly.
Manage and grow a portfolio of enterprise customer relationships across Europe.
Act as a trusted advisor, identifying upselling and cross-selling opportunities.
Deliver product demonstrations and collaborate with cross-functional teams to drive customer success.
The company provides enterprise solutions and services to clients across Europe. It operates with a remote-first, collaborative culture and values innovation and professional growth.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Serve as the primary technical contact and trusted advisor for enterprise customers, guiding them through Camunda adoption.
Deliver hands-on technical guidance and best practices to both business and technical stakeholders.
Foster strong relationships with cross-functional teams to drive measurable customer outcomes at scale.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. We are a fully remote global company with over 700 customers, trusted by 9 of top 10 US banks, and are transforming into an AI-first organization.
Manage and grow a portfolio of existing customers across Remote's full product suite, including EOR, Global Payroll, and Contractor of Record.
Drive expansion by cross-selling and upselling, building relationships with multi-stakeholder organizations.
Serve as a trusted advisor to senior buyers, navigating multi-threaded deals and solving for customer needs.
Remote is a global HR platform that helps businesses hire, pay, and manage international teams compliantly. With a distributed workforce across 6 continents and a culture focused on async work and innovation, Remote fosters a diverse and inclusive environment.
Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix.
Diagnose complex, ambiguous problems across services and data pipelines, tracing them to root cause.
Deliver high-quality engineering work that improves the platform and directly addresses customer needs.
VulnCheck delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for data lakes, ETL pipelines, automation, and AI workflows. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Design and deploy integrations using Cresta SDKs, APIs, and technologies like Go, Python, and JavaScript.
Partner with technical stakeholders across APAC to ensure seamless deployment within complex enterprise environments.
Manage multiple customer projects, troubleshoot issues, and identify opportunities to expand Cresta's impact.
Cresta is a unified AI platform that transforms customer experience by combining conversational AI agents, real-time agent augmentation, and conversation intelligence to drive revenue and efficiency. Backed by over $270 million from top investors like a16z, Greylock, and Sequoia, the company is led by former Google AI leaders and serves enterprises like United Airlines and Marriott.
Manage a portfolio of strategic clients to ensure they achieve measurable business outcomes through cloud-based solutions.
Serve as the primary point of contact and trusted advisor, driving adoption, satisfaction, retention, and account growth.
Collaborate across technical, delivery, and business teams to solve challenges and create long-term value.
This position is listed on behalf of a partner company that specializes in cloud-based solutions and managed services. They are a growing organization fostering innovation, ownership, and customer impact within a collaborative environment.
Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.
A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.
Lead and coach the Customer Success and Support team to drive customer success and expansion.
Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.