Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Partner with CSMs to shape customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimization opportunities, and best-practice pathways across Unit4 solutions.
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations with over 40 years of heritage. We are an agile, fast-growing company that empowers people with autonomy and a focus on meaningful work.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.
This company operates in a global, remote-first environment, focusing on customer success and support. The culture emphasizes collaboration, autonomy, and continuous improvement, with a team that values technology and automation.
Manage a portfolio of customers to drive adoption, retention, and expansion through 1:1 and scalable programs.
Collaborate with Sales, Marketing, and Support to ensure consistent customer experiences and identify growth opportunities.
Use CRM and customer success platforms to analyze data, execute digital engagement, and improve processes.
Siteimprove is a SaaS platform that helps organizations manage their digital presence. The company operates globally with a focus on customer success and growth.
Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Manage and grow a portfolio of enterprise customer relationships across Europe.
Act as a trusted advisor, identifying upselling and cross-selling opportunities.
Deliver product demonstrations and collaborate with cross-functional teams to drive customer success.
The company provides enterprise solutions and services to clients across Europe. It operates with a remote-first, collaborative culture and values innovation and professional growth.
Act as the voice of the customer, building trusted relationships and driving account growth through proactive service delivery.
Manage complex client relationships, de-escalate sensitive situations, and communicate resource needs and escalations.
Support planning and roadmap activities, document business objectives, and promote Quisitive solutions to grow revenue.
Quisitive is a global Microsoft partner specializing in cloud transformation, data strategy, cybersecurity, and agentic AI. With significant growth since 2016, the team has expanded across the US, Canada, and India, operating with a culture that values craftsmanship, open collaboration, and technical expertise.
Act as the strategic advisor for a portfolio of 50-60 mid-market customers, guiding them from onboarding through long-term adoption.
Build deep customer understanding and translate goals into measurable success plans, driving commercial outcomes across your book.
Partner with Account Management, Support, Product, and Engineering to ensure customer value realization, while advocating for customer feedback internally.
Customer.io helps over 9,000 companies send automated, behavioral-based messages like emails and push notifications. The company values empathy and transparency, with a focus on taking care of its people.
Manage the adoption journey for a portfolio of large, strategic customers.
Design and deliver tailored enablement strategies to drive product adoption.
Collaborate with cross-functional teams to ensure customer success.
Figma is a design platform that helps teams bring ideas to life, from brainstorming to prototyping to code. With a mission to make design accessible to all, Figma is a growing company that values creativity, collaboration, and continuous learning.
Own the customer relationship and be a strategic partner to UK customers using the Micad platform.
Conduct regular check-ins and business reviews to ensure customer success and growth.
Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs.
SINGU is a leading CAFM platform that powers the daily operations of commercial real estate portfolios. The company supports over 500,000 professionals across 35+ countries and is backed by a leading growth equity investor, scaling rapidly with a collaborative and client-focused culture.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.
Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Drive customer onboarding, adoption, and ongoing usage of ScriptRunner products across a portfolio of small to medium accounts.
Proactively engage customers to ensure retention, satisfaction, and maximum product utilization.
Act as the voice of the customer, feeding feedback and feature requests to internal teams to shape product direction.
ScriptRunner is the market leader in automation and customization for Atlassian tools like Jira and Confluence, helping teams automate tasks. They are part of The Adaptavist Group, offering a flexible, remote-first culture with generous benefits and a focus on diversity.
Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
Identify growth opportunities and deliver targeted solutions across diverse customer verticals.
Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.
Manage the full customer lifecycle from onboarding to long-term adoption.
Build strong relationships with key stakeholders and act as a strategic advisor.
Monitor customer health, identify risks, and drive expansion opportunities.
The company provides a modern SaaS platform that helps organizations maximize value. It is a fast-growing, remote-friendly company with a focus on equal opportunity and diverse perspectives.
Build and maintain strategic relationships with key stakeholders and decision-makers in enterprise accounts, serving as a trusted advisor.
Develop and execute tailored success plans to drive product adoption, utilization, and expansion aligned with customer business priorities.
Proactively manage account health, identify upsell and cross-sell opportunities, and collaborate cross-functionally to ensure customer satisfaction and retention.
JetBrains is a global software company specializing in intelligent, productivity-enhancing tools for software developers and teams. With over 15.9 million users and 90 Fortune Global Top 100 companies as customers, they foster an open and inclusive workplace culture.