Source Job

UK

  • Own the customer relationship and be a strategic partner to UK customers using the Micad platform.
  • Conduct regular check-ins and business reviews to ensure customer success and growth.
  • Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs.

Customer Success Account Management SaaS CRM Communication

20 jobs similar to Customer Success Manager – 14-Month FTC

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Singapore

  • Drive tangible value and ROI for Sitetracker customers, directly contributing to their retention and growth.
  • Own strategic relationships with enterprise customers, developing comprehensive success plans that articulate business value.
  • Proactively assess customer health, diagnose issues, and collaborate cross-functionally to prevent churn and enhance experience.

Sitetracker provides software solutions for managing infrastructure projects, helping customers track and optimize their deployments. The company fosters a high-performing, dynamic culture with a focus on customer success and growth.

EMEA

  • Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
  • Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
  • Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

US

  • Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
  • Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
  • Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.

UK

  • Be on the front lines ensuring customers increase safety, efficiency, and sustainability with our IoT platform.
  • Compose joint success plans with customers, outlining objectives, metrics, and timelines.
  • Orchestrate executive meetings and conduct workshops to drive customer value.

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. With a global team and a culture built on innovation and autonomy, Samsara values growth mindset and inclusivity.

$52,880–$66,100/yr
Canada 6w PTO

  • Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
  • Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
  • Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.

Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.

UK

  • Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
  • Serve as the primary liaison for UK clients, ensuring satisfaction and value realization.
  • Champion customer interests within the organization, influencing product direction and enhancements.

Cyberint is a market leader in External Risk Management, helping organizations detect and respond to external threats. Recently acquired by Check Point, the company boasts an award-winning culture and was recognized as one of the world's best places to work.

Australia 18w maternity 6w paternity

  • Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
  • Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
  • Identify expansion opportunities and lead commercial conversations including renewals and growth.

Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.

US

  • Lead the onboarding process for new customers and conduct product training sessions.
  • Provide technical support and issue resolution, collaborating with engineering on complex problems.
  • Develop customer success plans, monitor health metrics, and drive retention and growth.

EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.

$50,429–$63,036/yr
Global 6w PTO

  • Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
  • Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
  • Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.

Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.

UK Unlimited PTO 26w maternity 13w paternity

  • Drive customer onboarding, adoption, and ongoing usage of ScriptRunner products across a portfolio of small to medium accounts.
  • Proactively engage customers to ensure retention, satisfaction, and maximum product utilization.
  • Act as the voice of the customer, feeding feedback and feature requests to internal teams to shape product direction.

ScriptRunner is the market leader in automation and customization for Atlassian tools like Jira and Confluence, helping teams automate tasks. They are part of The Adaptavist Group, offering a flexible, remote-first culture with generous benefits and a focus on diversity.

Canada United States

  • Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
  • Partner with engineering stakeholders to align product usage with business outcomes and ROI.
  • Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.

CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.

$0–$206,000/yr
Australia

  • Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle.
  • Build adoption and value plans with customers to set a long-term vision for success and growth.
  • Identify new opportunities within existing customer base and grow revenue through cross-sell and upsell.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across channels. They have a global team that values curiosity, collaboration, and continuous learning, with a culture centered on innovation and trust.

Global

  • Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
  • Connect product adoption to meaningful business value, not just usage metrics.
  • Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.

1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.

UK

  • Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
  • Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
  • Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.

The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.

US

  • Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
  • Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
  • Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.

momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.

Europe

  • Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
  • Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
  • Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.

Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.

US

  • Own customer outcomes by developing deep understanding and creating success plans.
  • Drive adoption and value through proactive engagement and usage insights.
  • Manage customer health, orchestrate cross-team experience, and build renewal readiness.

Lone Wolf Technologies is a real estate software company. They foster a culture of accountability, collaboration, and continuous improvement with a customer-first mindset.

$36,678–$45,847/yr
4w PTO

  • Own the full customer lifecycle including onboarding, ramp, and growth opportunities.
  • Serve as primary contact for customer inquiries, collaborating cross-functionally to resolve issues.
  • Drive customer retention and growth through data analysis and proactive engagement.

Certn provides the world's easiest background check to help people move faster into jobs, homes, and opportunities. With over $127 million raised and recognized by Deloitte Fast 50, the company fosters a remote-first, high-performance culture with a strict no-jerk policy.

US Unlimited PTO

  • Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
  • Lead value demonstration by performing data analysis and presenting insights to customers.
  • Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.

Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.

$130,000–$155,000/yr
US

  • Manage strategic enterprise accounts and build success plans to drive measurable business outcomes.
  • Monitor customer metrics and lead Quarterly Business Reviews to align progress and shape strategy.
  • Partner cross-functionally with Sales, Product, and Engineering to ensure seamless customer experience and drive adoption.

Mitek is a global leader in digital and biometric identity authentication, fraud prevention, and mobile deposit solutions. The company serves over 7,500 organizations worldwide and operates with a virtual-first culture, emphasizing teamwork, trust, and innovation.