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About the Role:
- We're looking for a Customer Success Manager to join our Customer Experience team, managing UK customers on the Micad product.
- You'll work closely with customers to ensure they thrive and grow with the platform as we scale our portfolio.
What you'll be doing:
- Own the customer relationship and experience – be the strategic partner and trusted advisor to UK customers.
- Conduct strategic account management – lead regular check-ins, business reviews, and performance assessments.
- Work cross-functionally – collaborate with Sales, Product, Engineering, and Marketing to drive improvements.
What We're Looking For:
- Proven customer success experience in SaaS or technology, with strong problem-solving skills.
- Excellent communicator and relationship builder – empathetic and able to build trust quickly.
- Data-driven and technically proficient with CRM tools like Vitally, Jira, Zoho.
SINGU
SINGU is a leading CAFM platform that powers the daily operations of commercial real estate portfolios. The company supports over 500,000 professionals across 35+ countries and is backed by a leading growth equity investor, scaling rapidly with a collaborative and client-focused culture.