Strategic Customer Success Manager

About the role:

• You will pick up where our Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges.
• You will advise on how to customize Samsara for their needs and become their long-term partner.
• Your role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product.

You should apply if:

• You want to impact the industries that run our world, from trucking to agriculture.
• You thrive on solving problems with a growth mindset and a desire to learn.
• You are a natural relationship builder in constant communication with stakeholders.

In this role, you will:

• Be on the front lines ensuring customers increase safety, efficiency, and sustainability.
• Compose joint success plans with customers outlining objectives, metrics, and timelines.
• Orchestrate executive meetings and conduct workshops to drive customer value.